Participant

Question

Adobe XD, potential MacOS Monterey Bug (Interface/Menu Options Disabled)

Forum|Forum|4 years ago
October 27, 2021
2 replies
2716 views

Having critical issues since updating to MacOS Monterey.

I can no longer export documents or take any interface actions. I can move elements on my pages, but menu actions, such as simple copy and paste, no longer work and are seemingly disabled.

This only began happening after an update to MacOS Monterey, and I can't find any other users with similar issues and potential resolutions.

This has brought my workday to a grinding halt, and outside of rebuilding the entire interface in Figma, I see no other option than to hope rolling back to the previous version of MacOS via a system restore is going to fix the issue (I've already started that process).

I am moving my workflow to Figma, and coincidentally started that process this week, but I'm probably a good week away from transposing my design system and rebuilding my component libraries.

Has anyone else run into a similar issue?

Export disabled:

Copy and paste disabled, along with other actions:

This topic has been closed for replies.

M

Magnus Smogeli

Participant

I have the same problem. For me the task is possible to do but it is impossible for me to get any dialog box for this option.

Atul_Saini

Community Manager

Hi Magnus, thank you for sharing the details. Can you confirm if you're able to use the shortcuts after removing the extended monitor from C- type/TB3 port?

If yes, please share the logs from your machine using this link:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Please upload the logs to CC or Dropbox and share them via private message.

Thanks,

Atul_Saini

M

Magnus Smogeli

Participant

Hi Magnus, thank you for sharing the details. Can you confirm if you're able to use the shortcuts after removing the extended monitor from C- type/TB3 port?

If yes, please share the logs from your machine using this link:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Please upload the logs to CC or Dropbox and share them via private message.

Thanks,
Atul_Saini

By @Atul_Saini

Yes I can confirm it now works without the extended screen.

HARSHIKA_VERMA

Community Manager

Hi Silverjerk,

We are sorry for the frustration and thanks reporting the issue. We are unable to reproduce the issue at our end. We would like to know the version of XD you're using. Does that happen with all the files or you noticed this on a specific file?

If it's reproducible at your end, could you please record a video of your workflow and share with us so that we can investigate better by following your steps?

We will try our best to investigate the issue.

Thanks,

Harshika

S

SilverjerkAuthor

Participant

Thanks, Harshika.

The issue is definitely consistent; and even with fresh installs it continues to happen. Attached a video for review at this link.

HARSHIKA_VERMA

Community Manager

Thankyou for sharing the video link, Silverjerk. Is it possible for you to share the About XD info and the XD file? If yes, please upload the XD file to a shared location such as CC or Dropbox and share the URL with me over a private message.

Please also share the Adobe ID, phone number and location with me as well.

We would also request you to please create a new file and then try if it's happening on new files as well.

We will try our best to investigate.

Thanks,

Harshika

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