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Correct answer Rishabh_Tiwari

Hi @Jorge Eduardo5C4E ,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of XD which is v51. In case you are already on the latest version, please try the steps shared below:

 

  1. Sign out of XD & Creative Cloud Desktop app.
  2. Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
  3. Reboot the system.
  4. Sign back in on the CC Desktop app and launch XD from there and check again.

 

If this doesn't work, share a screenshot of the About XD info page and is it happening with a specific file or multiple files?

 

Regards

Rishabh 

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
May 20, 2022

Hi @Jorge Eduardo5C4E ,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of XD which is v51. In case you are already on the latest version, please try the steps shared below:

 

  1. Sign out of XD & Creative Cloud Desktop app.
  2. Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
  3. Reboot the system.
  4. Sign back in on the CC Desktop app and launch XD from there and check again.

 

If this doesn't work, share a screenshot of the About XD info page and is it happening with a specific file or multiple files?

 

Regards

Rishabh 

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