Adobe XD projects are lost after changing my password

Forum|Forum|5 years ago
August 10, 2020
1 reply
421 views

hi

my Adobe XD projects disappeared after a password change. Seems they were deleted. I can only see one of my projects on the cloud, which is also empty. All files have disappeared. How can I undo this?

I got a short notification that I don't have access to my files and I have to save the files and close the program. I could not do that but my main project was saved. After that, I had to log in and forgot my password and of course, I changed my password

thx in advance

This topic has been closed for replies.

Harshika Verma

Community Manager

Hi Mima,

This is definitely a frustrating situation. If those were cloud documents, you may check them here: https://assets.adobe.com/cloud-documents

Have you changed the password of the project link? For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/contact.html so that we can provide you 1:1 support on your issue.

Hope it helps.

Thanks,

Harshika

M

MimaAuthor

Participant

Hi Harshika,

the link navigates me where I chatted with support and she said I have to post my problem in the community. What changes if I chat there again?

Thx

Mima

Harshika Verma

Community Manager

No problem. I am not sure what happened there. Is it possible for you to share the Adobe ID with me over a private message so that I can check the case details? I would also like to know if you're working on an enterprise network.

I will try my best to help you here.

Note: Please share the URL of this post over a PM for reference.

Thanks,

Harshika

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