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Richard Antony Prakash
Richard Antony Prakash
Participant
July 29, 2021
Answered

Adobe XD quits frequently

  • July 29, 2021
  • 3 replies
  • 612 views

It's getting worse after the latest update. I have a high end system with 16gb RAM, 500gb SSD, 4gb Graphics, AMD RYZEN-5.

The software quits while

  •  the document is kept open for sometime and click on when we come again
  • working on a document and try to open another document
  • while pasting an element, anyway it already has the copy paste issue which is not fixed yet
  • clicking on the home icon sometimes
  • even opening a document
  • hitting the preview button

Please provide a solution as soon as possible.

      This topic has been closed for replies.
      Correct answer aebla

      Update: I installed two optional Windows updates at the end of the day yesterday and now today I am not having this constant crashing issue. I don't know if the two things are related, but these are the updates that were installed:

       

      https://support.microsoft.com/en-us/topic/july-29-2021-kb5004296-os-builds-19041-1151-19042-1151-and-19043-1151-preview-6aba536a-6ed2-41cb-bc3d-3980e8693cc4

       

      https://support.microsoft.com/en-us/topic/july-29-2021-kb5004331-cumulative-update-preview-for-net-framework-3-5-and-4-8-for-windows-10-version-2004-windows-server-version-2004-windows-10-version-20h2-and-windows-server-version-20h2-and-windows-version-21h1-3b963e81-640a-4147-8574-c04f55cd1d08

       

      I don't know if this will help anyone but I just thought I'd throw that out there.

      3 replies

      P
      paoalesan
      Participant
      August 20, 2021

      Hello, Richard. Here Alex,

      And here is my comment: Yes!, it is definitely worse every day.

      I had two weeks with problems as you describe.

      I don't need to search or used a new app to do my work because I love adobe XD, but this last update makes me think about using others tools...

      For example,> I have a cloud doc and any time of my workday > I open the file, it seems it is just locked and if want to edit text or an icon, they disappear from the artboard. At this time it has become worse for two weeks.

      I need help or some instructions to back to others updates.. maybe...

      I hope the company sends a solution quickly.

       

      thanks

       

       

      aebla
      aebla
      Inspiring
      July 30, 2021

      I am also having this issue. Since XD updated yesterday I've been unable to have more than one file open at a time. Trying to open a second file (by opening the home screen from the first file, from File Explorer, or from File > Recent Files) results in the app crashing.

       

      XD Version: 42.0.22.11, CC Sync 4.14.0.17

      Windows 10 Pro, Version 10.0.19043 Build 19043

      aebla
      aeblaCorrect answer
      Inspiring
      July 30, 2021

      Update: I installed two optional Windows updates at the end of the day yesterday and now today I am not having this constant crashing issue. I don't know if the two things are related, but these are the updates that were installed:

       

      https://support.microsoft.com/en-us/topic/july-29-2021-kb5004296-os-builds-19041-1151-19042-1151-and-19043-1151-preview-6aba536a-6ed2-41cb-bc3d-3980e8693cc4

       

      https://support.microsoft.com/en-us/topic/july-29-2021-kb5004331-cumulative-update-preview-for-net-framework-3-5-and-4-8-for-windows-10-version-2004-windows-server-version-2004-windows-10-version-20h2-and-windows-server-version-20h2-and-windows-version-21h1-3b963e81-640a-4147-8574-c04f55cd1d08

       

      I don't know if this will help anyone but I just thought I'd throw that out there.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      July 29, 2021

      Hi Richard,

       

      We're so sorry to hear about the trouble. Please ensure that you have the latest update of the Operating System. In case if it is already up to date, please share a few more details like:

       

      1. The version of XD.
      2. Is this happening on a specific file or multiple files?
      3. Please collect system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
      4. Please enable crash dump by following the steps shared here https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and once the application crashes, please collect the logs from this location Start > Run > %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps 

       

      Note: Please add system logs and crash dump files to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

       

      Regards

      Rishabh

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