Participant

Answered

Adobe XD se queda en la pantalla inicial y no arranca

Forum|Forum|3 years ago
December 22, 2022
2 replies
1317 views

Durante un día entero he buscado la manera de que pueda funcionar el Adobe XD. Lo he desinstalado y reinstalado, he reiniciado la laptop, he desconectado el internet, he cerrado todas las actividades en segundo plano... Nada. Adobe XD permanece en su pantalla en blanco, mostrando el logo, y no avanza a ningún lugar. ¿Qué me recomendarían hacer en esta situación?

¡Espero su valiosa ayuda!

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Correct answer kglad

if you can install it, uninstall it "including preferences". removing preferences is the most likely thing to fix a malfunctioning adobe app.

then reinstall.

M

MelinaVane

Participant

Hola un gusto saludarte, pudiste en algún momento solucionar este problema?

Estoy teniendo el mismo inconveniente

kglad

Community Expert

@MelinaVane

uninstall xd (including preferences), and then reinstall it. https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

kglad

Community Expert

does your computer meet specs,

https://helpx.adobe.com/creative-cloud/system-requirements.html

jeison_toAuthor

Participant

Hi kglad!

As far as I can see, my laptop acomplish all the requirements according to the article. In fact, I've been using Adobe XD during the last month with no inconveniences, and I updated my computer back on November. I'm not pretty sure if there's something that is preventing me from using this specific software since all the others that I have installed (Ps, Ai, Id, Fe, Pr and Ae) are working properly.

What I can do is give it a new try later, because everything looks perfectly all right in my device.

kglad

Correct answer

Community Expert

if you can install it, uninstall it "including preferences". removing preferences is the most likely thing to fix a malfunctioning adobe app.

then reinstall.

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