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jeison_to
jeison_to
Participant
Dec 22, 2022 9:18 PM UTC
Answered

Adobe XD se queda en la pantalla inicial y no arranca

Durante un día entero he buscado la manera de que pueda funcionar el Adobe XD. Lo he desinstalado y reinstalado, he reiniciado la laptop, he desconectado el internet, he cerrado todas las actividades en segundo plano... Nada. Adobe XD permanece en su pantalla en blanco, mostrando el logo, y no avanza a ningún lugar. ¿Qué me recomendarían hacer en esta situación?

¡Espero su valiosa ayuda!

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kglad
kgladCorrect answer
Community Expert
Dec 22, 2022 9:40 PM UTC

if you can install it, uninstall it "including preferences".  removing preferences is the most likely thing to fix a malfunctioning adobe app.

 

then reinstall.

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7 replies

MelinaVane
Participant
May 2, 2023 2:12 PM UTC

Hola un gusto saludarte, pudiste en algún momento solucionar este problema? 

Estoy teniendo el mismo inconveniente

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kglad
Community Expert
kgladCommunity Expert
Community Expert
May 2, 2023 2:15 PM UTC

@MelinaVane 

 

uninstall xd (including preferences), and then reinstall it.  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 22, 2022 9:24 PM UTC

    does your computer meet specs,

     

    https://helpx.adobe.com/creative-cloud/system-requirements.html

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      jeison_to
      jeison_toAuthor
      Participant
      Dec 22, 2022 9:32 PM UTC

      Hi kglad!

       

      As far as I can see, my laptop acomplish all the requirements according to the article. In fact, I've been using Adobe XD during the last month with no inconveniences, and I updated my computer back on November. I'm not pretty sure if there's something that is preventing me from using this specific software since all the others that I have installed (Ps, Ai, Id, Fe, Pr and Ae) are working properly.

       

      What I can do is give it a new try later, because everything looks perfectly all right in my device.

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      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      Dec 22, 2022 9:40 PM UTC

      if you can install it, uninstall it "including preferences".  removing preferences is the most likely thing to fix a malfunctioning adobe app.

       

      then reinstall.

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