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A
Athem_Lin
Participant
March 19, 2020
Answered

Adobe XD Share Links not working

  • March 19, 2020
  • 3 replies
  • 18424 views

Hi All,

My version of XD is : 28.1.12.3, with Windows 10

I can’t generate any of my prototype links, no matter how I restart it or reinstall it.....

the progress bar always move up to 99%  ,and get an "error 2410".....

 

I've searched community, the issue seems to be resolved now, but it doesn't:

https://community.adobe.com/t5/adobe-xd/share-error-while-sharing-a-public-and-private-links-in-xd/m-p/10978816?page=1

 

Does anyone knows how to resolve it?

 

Thanks.

 

    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi there,

     

    We are sorry for the trouble. We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1 Please join the discussion.

     

    We are sorry for the inconvenince.

     

    Thanks,

    Harshika

    3 replies

    P
    PinajB
    Participant
    May 20, 2020

    I am having the same problem. It won't go past 50%. I am seeing the error code: 44:63.

      T
      Taurus Design Labs LLC
      Participant
      May 20, 2020

      I have the same issue but I get no error code and it wont go past 50%. This may be due to the maintenance that just happened on the experience cloud. 

        Harshika Verma
        Community Manager
        Harshika VermaCommunity ManagerCorrect answer
        Community Manager
        May 20, 2020

        Hi there,

         

        We are sorry for the trouble. We have an ongoing discussion happening here: https://community.adobe.com/t5/adobe-xd/unable-to-view-the-xd-links/td-p/11147578?page=1 Please join the discussion.

         

        We are sorry for the inconvenince.

         

        Thanks,

        Harshika

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        March 19, 2020

        Hi there,

         

        Sorry to hear about the trouble. Could you please try renaming the Title of the link in the Share Link window and then check again if you are able to publish the link? Let us know if it helps or if you need any further assistance.

         

        Regards

        Rishabh

          A
          Athem_LinAuthor
          Participant
          March 31, 2020

          Hi Adobe Team,

           

          Thank you for the prompt reply. I have renamed the Title, the progress bar moves up to 100%, but still not success and shows "error 2401"...
          Does it has other solution?

           

          Regards,

          Athem Lin

           

           

          Rishabh_Tiwari
          Rishabh_Tiwari
          Legend
          March 31, 2020

          Thanks for trying Athem. Could you please update Adobe XD to the latest version that is 28.3 and check again. If it still doesn't work, I'd request if you can share a few more details like:

           

           

          If you are comfortable in sharing these details, I'd request to send these details through private message. To send a private message you can click on my name and then click on send a message.

           

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