Skip to main content
T
TURGUT ERDEM5ED1
Participant
September 15, 2022
Question

Adobe XD shared links are not working. Error:- Something went wrong.

  • September 15, 2022
  • 1 reply
  • 1261 views

 All links not working. showing some error message which attached. 

 

 

    This topic has been closed for replies.

    1 reply

    M
    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    September 15, 2022

    Hi ERDEM5ED1,

    Thank you for contacting us and Sorry for the trouble caused, could you plaese share some more information on this, it will be helpful in understandingand reproducing it,
    1. In which version of XD ?
    2. In which platform - Win/Mac?

    3.Is it happening with all the files or specific file?
    4.Whats the size of the file?
    5.If possible ,please attach the screen recording, it helps in understanding

    Regards,

    Ashwini

      T
      TURGUT ERDEM5ED1Author
      Participant
      September 15, 2022

      Hello again

       

      1. In which version of XD ?     54.1.12.1
      2. In which platform - Win/Mac?    Win

      3.Is it happening with all the files or specific file?   All files
      4.Whats the size of the file?  386KB
      5.If possible ,please attach the screen recording, it helps in understanding

       

      In attachments you can see the screen about the link we try to open and how we create.

      And how it looks like when we try to open the link.

      We try the clean the cache of browsers and also try to using different browser types. But it doesn't work.

       

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      September 22, 2022

      Thank you for sharing the information asked by Ashwini, and sorry for the delay in response, @TURGUT ERDEM5ED1. We would suggest you try opening the link in a different browser and see if that works. There might be some glitch that might have caused the issue.

       

      However,  if you're still experiencing the issue, is it possible for you to share the XD file with me over a private message so I can check on my end?

       

      Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

       

      We will try our best to help.

       

      Thanks,

      Harshika

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices