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bdoust
Known Participant
February 10, 2020
Question

Adobe XD shows as disconnected, even when connection is active

  • February 10, 2020
  • 11 replies
  • 18465 views

Using ver26, XD constantly reports that it is disconnected and won't sync my cloud files up. This issue is intermittent and happens frequently both at work and when I'm working from home

 

Things I've tried:

  • Logging out/logging back into Adobe CC
  • uninstalling/reinstalling XD, Adobe CC
  • restarting computer
  • resetting router (only at home)
  • opening ports 80 and 443 (home only)

 

As you can see in the attached photo, my current XD document is reporting that it is disconnected, but I have an active working internet connection. Creative Cloud recognizes that I am online, but adobe XD does not.

 

Any  help would be appreciated.

    11 replies

    Show previous replies
    Shwetha Diwanji
    Community Manager
    Shwetha DiwanjiCommunity Manager
    Community Manager
    February 11, 2020

    Hi BardiaDoust,

     

    Sorry to hear you are facing issues while working on Adobe XD. This occurs when there is an issue with the Core Sync. The team is aware of the issue and is working on fixing it so that it doesn't occur even intermittently.  You should be able to see the fix in future releases.

     

    Shwetha Diwanji
    Community Manager
    Shwetha DiwanjiCommunity Manager
    Community Manager
    February 14, 2020

    Hi BardiaDoust,

     

    Could you please let us know a few more details like

    • Which OS version are you working on?
    • Since you mentioned that you are facing in XD 26, have you updated your XD to the latest version XD 27? Are you facing the issue there as well?

     

    Also, we would request you to please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html >  which will help the team to analyze the issue better.

    Once the files are generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.


    Please send the URL of this forum post for reference.

     

    Let us know if you face any trouble with this.

     

    P
    Precious_Essence5CA1
    Participating Frequently
    June 16, 2020

    Welcome
     After installing the new version of the adobe xd program, when opening the program it appears as a pile and the program is closed, and also a message appears to me that I am not connected to the Internet on the code that I am connected to the Internet


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