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smits83518906
Participating Frequently
October 27, 2021
Question

Adobe XD shows as disconnected, even when connection is active

  • October 27, 2021
  • 1 reply
  • 507 views

Facing the same issue

 

macOS Monterey 

XD latest version 45

 

Its really hitting my productivity 

 

Cloud document xd file when opened constantly shows disconnected 

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 27, 2021

    Hi smits83518906,

     

    We are sorry for the trouble. We would like to know if you're experiencing the issue with all cloud files or with a specific file? Are you able to open the file from here: https://assets.adobe.com/cloud-documents ?

     

    If it's a specific file then is it possible for you to share the file with me over a private message for investigation purpose?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    S
    smits83518906Author
    Participating Frequently
    October 28, 2021

    Hi Harshika, 

    Thanks for the prompt response. 

    I was facing this in multiple files yesterday - not sure what was breaking - 
    I was able to publish the link but not coedit with my collegue - coresync module seemed to be failing. 

    Today - it seems to be fine though - will keep you posted.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      October 28, 2021

      Glad to hear that, feel free to reach out if you need any further assistance, we'll try our best to help you with it.

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