Skip to main content
Torugo Prando
Torugo Prando
Known Participant
September 27, 2018
Answered

Adobe XD slow in MacOS Mojave

  • September 27, 2018
  • 19 replies
  • 11239 views

Hi.

I updated my iMac to Mojave, and now I'm getting some low performance on Adobe XD, like zooming in/out, moving the screen around, etc.

Does anyone noticed this too? Any tips?

    This topic has been closed for replies.
    Correct answer CoreyRLucier

    So we have finally been able to reproduce in-house with an NVIDIA GeForce GT driver and 10.14. Definitely appears to be a leak/bug in the 10.14 Mojave NVIDIA Driver. We have reported to both Apple and NVIDIA and are waiting to hear back. Stay tuned.

    19 replies

    H
    hcakiroglu
    Participant
    June 14, 2019

    Hi all. I think it is not because of the Mohave vers. but Adobe XD itself. For me, this slowness is started before Mohave. Today I updated my MacOs to Mohave and XD is still slow.

    C
    Adobe Employee
    CoreyRLucier
    Adobe Employee
    June 14, 2019

    hcakiroglu​ What version of macOS 10.14 are you running? And what are your system specs?

    S
    simonk75032621
    Participant
    January 14, 2019

    I'm still having this issue. It is not happening on my 2015 MacBook Pro with the Radeon graphics, but it IS happening on my 2013 iMac with NVidia graphics:

    I am also using Google Drive for my files as someone else had mentioned, so I will check to see if this could resolve the issue for me by moving my files off of there.

    S
    simonk75032621
    Participant
    January 14, 2019

    Just a quick note, I moved my files over to my Desktop instead of Google Drive and this did not fix the issue.

    Also here again is screenshot of my system as I see it did not work on the previous post: Screen Shot on 2019-01-14 at 09:52:18.png • Droplr

    Prior to the update, XD worked great without any issues at all.

    C
    Adobe Employee
    CoreyRLucier
    Adobe Employee
    January 14, 2019

    simonk75032621​, you do not have macOS 10.14.2 where Apple fixes this issue.  (Looking at your screen shot).

    matthiasottXDI
    matthiasottXDI
    Participant
    November 26, 2018

    Hey there, if you don't want to use a beta release like macOS 10.14.2 beta 3 in production but also can't wait until Apple releases 10.14.2, here is a workaround that worked for me:

    1) Install gfxCardStatus (free and open-source) from https://gfx.io/

    It's a utility menu bar app that lets you manually select which GPU your Mac uses.

    2) Launch gfxCardStatus and select “Integrated Only” in the menu bar app. In case you have apps like XD, Photoshop or Chrome running, you will need to close them first or try again after closing them.

    3) You're now using the integrated GPU (instead of the high-powered Nvidia GPU) and the pinch zoom and panning in XD should run smoothly again.

    I hope this helps.

      Dé Braga
      Dé Braga
      Participant
      November 24, 2018

      I'm looking forward to installing the new and oficial version. I don't want to participate of a Beta program... I've already had problems with the oficial version. I regret the day that I'd installed Mojave, because the problem is not ONLY with Adobe XD, it's with everything. To navigate in FINDER becomes terrible!!! How can we work like that? My computer was a good one.. now, it's terrible.....

      Well, how I've worked with XD? I open the file and work on it, normally. But if I open another file on XD or other APP, I close the XD and open it again..... in Brazil we call that "gambiarra".

      C
      Adobe Employee
      CoreyRLucier
      Adobe Employee
      November 24, 2018

      @Dé Braga   ❤️

      C
      Adobe Employee
      CoreyRLucier
      Adobe Employee
      November 20, 2018

      So has anyone on this thread tried macOS 10.14.3 beta 3 to see if the issue has been resolved?

        Torugo Prando
        Torugo PrandoAuthor
        Known Participant
        November 21, 2018

        Good news!

        I'm using beta 3 since yesterday and it seems the problem has been solved. No more slow downs

        Adobe XD running smoothie again

          C
          Adobe Employee
          CoreyRLucier
          Adobe Employee
          November 17, 2018

          If anyone here is in the Apple beta program, Apple says that macOS version 10.14.2 beta 3 has a fix that addresses the issue with the slow down those with NVidia cards are experiencing.

          Please try beta 3 or wait until 10.14.2 is officially released and let us know if the problem is fixed for you.

          Colin Holgate
          Colin Holgate
          Inspiring
          November 17, 2018

          I am on 10.14.2, but then I have Radeon Pro 560X, and haven't seen any slowdown with XD.

          C
          Adobe Employee
          CoreyRLucier
          Adobe Employee
          November 17, 2018

          FWIW only 10.14.2 beta three has the fix for the NVidia folks above.

          Torugo Prando
          Torugo PrandoAuthor
          Known Participant
          November 14, 2018

          So... I think I celebrated very early.

          Now it takes much longer to happen, but the problem persists.

          Are all updates promised by Apple / NVidea / Adobe already released?

          Torugo Prando
          Torugo PrandoAuthor
          Known Participant
          November 14, 2018

          Well, today is a glorious day!

          I updated Adobe XD today and it seems the problem has been fixed!

          macOS Mojave - 10.14.1

          Adobe XD - 13.1.32.8

          Thanks so much for everyone. Now I can go back to work seamless again

          C
          Adobe Employee
          CoreyRLucier
          Adobe Employee
          November 14, 2018

          No the problem has not been fixed. Though there is a fix being tested at Apple. So looks to be soon.

            tlkn
            tlkn
            Participating Frequently
            November 17, 2018

            Can we know a when it will be fixed, how many days it can take, xd is not usable from last 1 month

            A
            ADY_Syartec
            Participant
            November 7, 2018

            I found an issue to the problem: it seems to come from the fact that I work on files from my Google Drive folder. If I copy the files on my hard drive and work from it, Adobe XD works perfectly. I also opened a lot of XD files from my HDD to clear all latest opened files suggested from my google drive in the Adobe XD menu to ensure a fast start of Adobe XD because i had to wait 15 to 20 minutes to have access to my Mac when I started Adobe XD with latest opened files suggested from my Google Drive folder.

            Hope it will help.

            C
            Adobe Employee
            CoreyRLucierCorrect answer
            Adobe Employee
            October 13, 2018

            So we have finally been able to reproduce in-house with an NVIDIA GeForce GT driver and 10.14. Definitely appears to be a leak/bug in the 10.14 Mojave NVIDIA Driver. We have reported to both Apple and NVIDIA and are waiting to hear back. Stay tuned.

              Torugo Prando
              Torugo PrandoAuthor
              Known Participant
              October 23, 2018

              So... any updates? This slow down is really annoying... can we expect a date to have it solved?

              C
              Adobe Employee
              CoreyRLucier
              Adobe Employee
              October 23, 2018

              Apple is actively working to fix, that's all I know.

                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices