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kahaanb15205450
kahaanb15205450
Participant
May 31, 2018
Question

Adobe XD slow performance

  • May 31, 2018
  • 4 replies
  • 8222 views

I have been using XD since the beta days and loved every minute of it .Fast forward months after its official release , i have the free plan for it at the moment  but the performance has been awful ! , i am usung windows 10 64 bit on dell 7560 with good Nvidea graphics , the software has recently started hanging while checking out the main hamburger menu and selecting options like open recent files etc. When you try to import any kind of image its again slowing down as well taking longer to export assets . I have no clue whats wrong with it as all other adobe softwares are working perfectly fine.

    This topic has been closed for replies.

    4 replies

    E
    Eugene Basti
    Participant
    October 30, 2020

    I have the same issue since yesterday. I even bought the plan for a year, imagine my frustration when this happened after a couple of days. A simple file with 5 artboards is slow in performance even with simple commands as zoom in/out.

      B
      Bastien5CA7
      Participant
      December 16, 2020

      Hello everyone,

       

      Similar performance issue on Windows. Tested today both on mac and PC wit lastest updates. Both systems are core i9, 32GB Ram, dedicated graphic cards and SSD only with lastest OS and os updates available. The PC is having zoom in-out issues, the mac is perfectly fluid, on the same cloud file.

       

      1. What XD version are you using ? Last up to date both on PC and mac: XD 35.3.12.2, CCS 4.3.71.1
      2. Can you give us more details about your system? Start -> Settings -> System -> About. core i9 32GB Ram, NVidia RTX 2080, Win 10 Pro 20H2 all updated, Graphic drivers lastest to date GeForce 460.89
      3. Do you have a mechanical HDD? No
      4.  Is XD hanging in other instances besides accessing the hamburger menu? No Problems on burger menu, only zoom in/out
      5. Did it worked ok, from a performance perspective, with another recent XD version? I only recently tried it on PC again, had issues since the previous version and this one.
      6. Can you please check if  GPU drivers are up to date? They are, GeForce 460.89
      S
      Snait
      Participant
      July 2, 2020
      152/5000
       
       
      The same with me since this week. Files that always ran without problems are no longer editable. XD pulls 12 GB of RAM and then crashes.
        B
        budovski227
        Inspiring
        October 29, 2018

        Same issue, performance since the latest release has been dreadful, even on files that have 10 elements and one page theres huge zoom lag. Macbook 2016, 10.13.6. Add to that crashes, file corruption etc. This release is not stable

          L
          Adobe Employee
          letitiacf
          Adobe Employee
          May 31, 2018

          Hi!

            

          Sorry to hear you're experiencing issues with XD. Please let us know the following so we can investigate further:

          1. What XD version are you using ?

          2. Can you give us more details about your system? Start -> Settings -> System -> About. For instance, on one machine, i am running Win10 Enterprise version 1709 , build 16299.371.

          3.  Do you have a mechanical HDD?

          4. Is XD hanging in other instances besides accessing the hamburger menu? For example, when working on canvas or prototyping.

          5. Did it worked ok, from a performance perspective, with another recent XD version?

          6. Can you please check if  GPU drivers are up to date?

          It would also help us investigate further if we had more logs.

          You can use the Adobe log collector tool, available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  After this tool runs, you'll see a zip file on the desktop that you can attach to an email.

          Thank you,

          Letitia Antohe

          Adobe XD CC team

          M
          marcelm44880987
          Participant
          July 12, 2018

          I've had Adobe Creative Cloud for over a year. But since April 2018, I've been having issues with Adobe XD:

          1/ It is very slow at responding, when accessing the hamburger menu or other icons, and when saving

          2/ When we select an object on the design and try to change its (x, y) coordinates, by clicking on the appropriate entries on the right panel, it does not work; or when selecting the x coordinate, once we type the numbers they appear in the y box while the x remains unchanged. very strange

          3/ it freezes

          4/ And it also crashes sometimes.

          Well, I'm paying for this package so I hope Adobe will come up with a fix once and for all. Time is money, and if we have to redo our design every time, it's not only a waste of time but also a waste of money.

          FYI

          I have a Windows 10.0.16299 which is obviously Build 16299, running on a 64 bits; and also, it's an i7 with a 250 GB SSD, and 8 GB RAM.

            elainecc
            elainecc
            Participating Frequently
            July 12, 2018

            Are you on Mac or Windows? If the latter, you might want to try updating your graphics card drivers from the manufacturer’s website. The behavior you’re describing really does seem like a mismatch between your OS and your graphics drivers, which ends up affecting products like XD.

            Hope that helps!

            -Elaine

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