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A
A25586855s2sp
Participant
August 9, 2022
Question

Adobe XD stuck on login logo

  • August 9, 2022
  • 1 reply
  • 393 views

I know this is a known issue, but every day I have to uninstall all Adobe xd programs and reinstall it completely just so the program launches. Otherwise the program wont load and remains stuck in the logo screen. Is there any fix to this other than uninstalling and reinstalling everytime? I went through the other troubleshooting steps like disable display adapters, tried a previous version and those ones.

Windows 10.0.19044

XD version 51.0.12

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1 reply

G
Community Expert
gianvitulanoCommunity Expert
Community Expert
August 10, 2022

Hi,

have you tried to take a look at this page? Adobe XD crashes when launched on Windows 10

Also, I’ll leave you the link to the thread: Adobe XD crashes (White screen) on launch on Windows 10 machine

    A
    A25586855s2spAuthor
    Participant
    August 11, 2022

    Hi

    I have tried all the steps on those link and the only one that works is when I uninstall desktop creative cloud and xd and reinstall everything again..is there any other way so it xd will open without reinstalling almost everyday. When I try using the log collector, it says connection timed out so not able to get logs either

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