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blubbjul
Participant
October 21, 2021
Answered

Adobe XD stuck on login screen

  • October 21, 2021
  • 2 replies
  • 2433 views

Hello there! 

The XD is stuck in a login loop (see screenshot attached). The pop-up window just keeps reconnecting and fails. I already tried to: 

  1. sign in and out of Creative Cloud – this doesn't help, XD is still stuck. 
  2. Delete and re-install XD – the pop-up window is still there. 
  3. Quit all related processes from Activity Monitor and re-signing – this doesn't help either. 
  4. Give permission to read/write for Adobe PCD folder and Adobe PCD -- also no help. 
  5. Launch the CC Deinstaller -- doesn't launch because of the many other apps.
  6. There are no anti-virus programs installed, so access to any folders shouldn't be the issue. 

 

Does someone know what else I could fix this? Please, I need to work! 

 

<Title renamed by moderator>

This topic has been closed for replies.
Correct answer blubbjul

OK, I fixed it - you need to turn of the internet and then open xd. Apparently there is some connection error. 

2 replies

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blubbjulAuthorCorrect answer
Participant
October 21, 2021

OK, I fixed it - you need to turn of the internet and then open xd. Apparently there is some connection error. 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 25, 2021

    Glad to hear you are able to figure out the issue and get back on track. Please feel free to reach out to us in the future for any issues with XD.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    M
    MD Sky
    Participant
    April 19, 2022

    Hey 

     

    So i have the same problem yeasterday and fixed it by "updating" the XD app, now its back at it again the day before a big submission... and no matter if i use my univeristy account or my personal account it still puts me through this ****** cycle of logging in. And the turn internet option dose not work either.

     

    so for the love of god pls fix.

     

      B
      blubbjulAuthor
      Participant
      October 21, 2021

      I also deleted CC and installed it again, but this doesn't help either — the login window still blocks the XD.

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