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佩京吳
Participant
Jun 19, 2018 9:39 AM UTC
Answered

Adobe XD : Unable to connect to Creative Cloud Libraries

Creative Cloud Libraries can not work on Adobe XD (but can work on illustrator and photoshop), when I drag an image from libraries, the images keeps loading forever:

 

Does any genius know how to fix it? Thanks.

 

 

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    keenanc87686967
    keenanc87686967Correct answer
    Participant
    May 22, 2019 7:54 AM UTC

    The adobe company I contacted got the answer, the problem has been solved, I hope this method can also help you.

    Please follow the step below which should fix the issue:

    1. Close XD and CCDA.

    2. Run Command Prompt as Administrator

    3. Copy paste the command below and press enter:

    CheckNetIsolation LoopbackExempt -a -n=adobe.cc.xd_adky2gkssdxte

    4. Launch XD and try loading cc library.

    keenan.c

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    30 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 7, 2022 8:27 PM UTC

    Hi rebeccaharris,

     

    We are sorry to hear you are facing the trouble. We would suggest you to please connect with us directly using our contact us page and initiate a chat with our support team so that they can help you directly.

     

    Let us know if you face trouble connecting with the team.

     

    Thanks,

    Harshika

     

     

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    longpath
    Participant
    Dec 18, 2020 5:02 AM UTC

    CheckNetIsolation returns a "command not found", so this supposed remedy is unusable for me. Where should it be and what should it have been installed by?

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    Mexantos
    Participant
    Dec 22, 2021 4:31 AM UTC

    I encounter this issue for several days and have tried most of the trick that has been posted on adobe community one by one. In the end i still got and issue.

    but i searching more and try it once more carefully. until got the trick that most of this u guys recommend. but you forget one small detail things.

    the trick that i talking about is run a command prompt:

    CheckNetIsolation.exe LoopbackExempt -a -n="Adobe.CC.XD_adky2gkssdxte"

    i emphasize two things here

    1. before you enter a command you need to make sure your adobe_xd identifier or package. In my experience there are some small thing about naming though in many case one machine have difference name compare to another machine. but you can find yours in C:\Users\[UserProfile]\AppData\Local\Packages.

    2. some time you need to wrap your adobe_xd with quote just like above "Adobe.CC.XD_adky2gkssdxte"

     

    that's it

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    rebeccaharris
    Participant
    Jan 6, 2022 9:14 PM UTC

    I'm still trying to figure this out – I'm on a mac and can't find that file you're referring to to check the name. Any help? 

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    leo_wu
    Participating Frequently
    Jul 27, 2020 2:02 AM UTC

    这是我的日志，按照官方的方法还是不能解决，希望有人能帮我处理一下。https://drive.google.com/file/d/13OWzhczD6Zb17AfD1vlm9uyyrM3QbYIp/view?usp=sharing

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jul 30, 2020 4:22 PM UTC

    Hi there,

     

    I am sorry for the trouble. I saw you created a new post here: https://community.adobe.com/t5/adobe-xd/unable-to-use-creative-cloud-libraries-in-adobe-xd/td-p/11316772?page=1 for the same issue.

    Could you please reply to the Mariia questions on the same post and we will take it from there?

     

    Thanks,

    Harshika

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    leo_wu
    Participating Frequently
    Aug 18, 2020 8:32 AM UTC
    I have already replied, please check it out
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    arnaudf6989291
    arnaudf6989291
    Participant
    May 13, 2019 1:22 AM UTC

    Hi, I have the same issue. I was never able to open CC library from Xd.

    I tried loging out  from CC Library and back in without any result.

    My pop up windows says "something went wrong with initializing CCL. Please make sure the CCL application is installed."

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    keenanc87686967
    keenanc87686967
    Participant
    May 15, 2019 8:27 AM UTC

    I also encountered the same problem. If you solve it, can you tell me the solution?

    Thanks

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      A.Anon
      Participant
      May 23, 2023 12:45 PM UTC

      I will flag that i had been having this issue for a week. 
      My current solution when everything else failed was to force quit CC library sync in activity monitor. 

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      cdyson
      cdyson
      Participating Frequently
      Mar 19, 2019 9:43 PM UTC

      I am also having a problem using a CC Library in XD but it works file in PS and Illustrator.

      In XD I am getting the error message, File sync is turned off. To sync your libraries, please turn on Creative Cloud File Sync. The Enable button is blue, No Thanks is gray. I click on Enable and nothing happens. Library is showing behind the message spinning. I have to X out of CC Library in XD to move on.

      I have checked my CC app and CC sync is turned on, I can sync in other programs has I mentioned. What is the fix for this? Thanks.

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      dannydriscoll
      Participant
      Feb 7, 2019 11:03 PM UTC

      ***This solution no longer works***

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      Atul_Saini
      Atul_Saini
      Legend
      Jun 21, 2018 6:06 PM UTC

      Hi there, sorry for the delay in response. Could you please confirm if you are still facing this issue with Creative Cloud Libraries?

      Thanks,

      Atul_Saini

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      pei-chingw40003911
      Participant
      Jun 22, 2018 1:42 AM UTC

      Hi, I'm still has this problem, need help~ thanks for asking.

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      Preran
      Preran
      Legend
      Jun 22, 2018 1:41 PM UTC

      You can try going to the Creative Cloud app > Gear icon > Preferences and try Signing out and Signing In. Also make sure that File Syncing is turned on.

      Let us know if you need more help.

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