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E
Elsje0D4D
Participant
August 28, 2020
Answered

Adobe XD unable to generate link due to connection issues.

  • August 28, 2020
  • 1 reply
  • 369 views

Good day, there is nothing wrong with my internet conncetion, but I can't generate my link becasue it gives me an error message sayin I have internet connetion issues.

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble. Could you please try the steps shared below:

     

    • Sign out of Adobe XD and Adobe Creative Cloud Desktop app.
    • End CoreSync and all Adobe related processes from Activity Monitor/Task Manager
    • Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check if it works.

     

    If that doesn't help, please shared a few more details like:

     

    1. The exact version of Adobe XD and macOS.
    2. Are you connected to a private network or a managed network?
    3. This may happen because of Core Sync Services in Adobe XD, so could you please check if Core Sync is up to date. For more information on how to do that, you can follow the 2nd step here: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    August 28, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please try the steps shared below:

     

    • Sign out of Adobe XD and Adobe Creative Cloud Desktop app.
    • End CoreSync and all Adobe related processes from Activity Monitor/Task Manager
    • Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check if it works.

     

    If that doesn't help, please shared a few more details like:

     

    1. The exact version of Adobe XD and macOS.
    2. Are you connected to a private network or a managed network?
    3. This may happen because of Core Sync Services in Adobe XD, so could you please check if Core Sync is up to date. For more information on how to do that, you can follow the 2nd step here: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

     

    Regards

    Rishabh

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