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1 reply

Participating Frequently
August 2, 2021

Hi There,

 

Thanks for reaching out and sorry to hear about the trouble. Can can you try to troubleshoot with below steps and let us know if this helps.

  • Quit and restart XD. 
  • Uninstall XD and reinstall it.
  • Sign out of XD and Creative Cloud app, restart the machine and then sign back in.

And If, still your Issue is not resolved means please can you share the details for below requested details.

  1. The version of Adobe XD.
  2. The version of Mac or Win  which you are using.
  3. If it is happening with a specific file or multiple files, will it be possible for you to share the file with us?
  4. Is it possible to share a video of your workflow which you are working on so it will be useful to know your workflow and also help us to reproduce the issue from our end. Tried to reproduce your issue from our end on latest XD version-42.0.21.11 on Mac machine ,but I am able to change font size and also duration of prototype as both values can be modified , so please share the above mentioned  details.

 

We're here to help, just need more information.

 

Thanks,

Chethan

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