Skip to main content
C
Claudine5FC0
Participant
May 17, 2021
Question

Adobe XD versions incompatible between Mac & Windows PC

  • May 17, 2021
  • 5 replies
  • 1601 views

Hi, 

 

I'm wondering if anyone else is experiencing the same issues as I where I can't work on the same Adobe XD file with someone else because of XD compatibility version issues? 

 

I have a MacOS Big Sur and on my Adobe CC it says my Adobe XD is running the latest version at 39.0.12, whereas my teammate has a Windows PC running XD version 40.0.22. Due to that we can't access/work on the same file. And when he tries to access the file I share I now get this error. 

 

But I can't even update anything since it already says I'm running on the latest version, and there's no update available.

 

 

Wondering if anyone else experienced this and got it resolved?

 

Thanks! 🙂 

    This topic has been closed for replies.

    5 replies

    adamt18510785
    adamt18510785
    Inspiring
    November 16, 2021

    Same, mac version is newer and my PC guys can't open the XD files

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    November 16, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please ensure that you have the latest version of XD which is 45.1. You can keep the app up to date automatically by following the steps shared here https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    Feel free to reach out if you need any further assistance.

     

    Regards

    Rishabh

    D
    default1lqb210boffn
    Participant
    November 2, 2021

    Same here 😞

    D
    defaultqlbkvikrgxsp
    Participant
    May 20, 2021

    Same here. Yesterday I was working from home on my Mac with Adobe XD40. Today I'm back in the office with a Windows computer with Adobe XD39 and I can't open yesterday's file because it needs to be updated to the latest version. But there is no update available. Unfortunately, the steps mentioned do not help. Very annoying in a productive work environment. It seems to me that automatic updates are not recommended when working on different computers. Better to update everything manually to ensure uniform versions.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 20, 2021

    Hi there, 

     

    Sorry for the trouble. I would request you to please go through the first step of this article: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html and see if that helps.

     

    We're here to help.

     

    Thanks,

    Harshika

    adamt18510785
    adamt18510785
    Inspiring
    November 16, 2021

    didn't work, also old UI

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 19, 2021

    Hi Claudine, 

     

    We are sorry to hear you are unable to update XD. We would request you to please try the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and let us know if that helps.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    May 18, 2021

    Hi Claudine,
    have you tried clicking on "Check Update"? Try disconnecting and logging back into your Creative Cloud account and see if the update is available.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices