Adobe XD will not open, I don't even get an error

Forum|Forum|3 years ago
March 18, 2022
2 replies
1481 views

Hi,

The Adobe Xd application will not open. I don't even get an error message. I click on XD and nothing happens, I click on open in CC and nothing happens like the button doesn't even work. If I want to use XD i have to delete and reinstall it everytime, which is very annoying. And I can't download the older version because the file I was working on was started on the new version and won't work in the older version.

Product performance

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J. Relou

Inspiring

After uninstalling Adobe XD in 2020 (and buying Figma directly after it) because of persisting libraries and font issues. I followed all the steps a couple of times already to repair these issues. Tried it again later in 2020, again in 2021, and again at the start of 2022.... but the libraries and font problems still persist. Even again after taking all the steps of cleaning, fresh installs (even for the windows OS).

But, I wanted to give Adobe XD a go again to see something has changed in the last two years. Now Adobe XD doesn't even load hahaha. Uninstalled en installed again for a second try but unfortunately Adobe XD simply won't start.

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HARSHIKA_VERMA

Community Manager

Hi J. Relou and Sarafina5C4E,

We apologize for the frustrating experience. We'd love to investigate the logs to escalate them further. Could you please generate logs and share the crash dumps with me over a private message so that I can look into your issue?

Please share the version of XD and the details of your operating system.

We will try our best to help.

Thanks,

Harshika

J. Relou

Inspiring

Hi Harshika,

Thanks for coming back to me/us. Unfortunately, I was battling covid last week... getting better atm but still not fully recovered, unfortunately.

Logcollector file is: AdobeLogs_20220404_121722_435-win-GS.zxp

There is no specific Crash dump? Followed the steps, and created the folders in Regedit. The weird thing as well is, XD just booted up as if the program knew it had to function again... Running version 49.0.12.14 under Creative Cloud Sync version 5.6.2.1. The Libraries and font problems still persist tho which is very frustrating since it's only happening in XD.

The current OS is: Microsoft Windows 10 Pro 10.0.19044 build 19044

Thanks for your efforts.

Kind regards,

Jaap

STUDIO-RELOU - Unlocking brands for ambitious companies.