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chrisa14243791
Participating Frequently
December 27, 2018
Question

Adobe XD with Document Cloud - Artboards lost after save

  • December 27, 2018
  • 3 replies
  • 821 views

I have just found that on returning to my file stored in Adobe Cloud Documents, which I have updated numerous times, all the art boards created before a certain date (before moving to the cloud) have been removed.

This now means that I have lost ALL the work in the that file from the last two weeks.

I cannot stress enough... DO NOT USE THIS HALF BAKED PRODUCT UNLESS YOU DON'T LIKE YOUR WORK

It is totally crap, and made worse by the (non) integration with their forced cloud system.

Utter crap.

    This topic has been closed for replies.

    3 replies

    Q
    QAIROS
    Participant
    August 13, 2020

    Im experiencing the same issue right now! I need to turn-over my files and upon checking cloud documents, some of the artboards are gone! I checked the published link from the same file and all the screens were there. 

     

    Still waiting for the reply of an agent right now. This is so frustrating. Any representative from XD that can help me ASAP? Unless I will demand a full refund of my subscription.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 13, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

     

    1. A screenshot of the About XD info page.
    2. Can you see the artboard once you select all?
    3. Please check if you are able to see the correct version of the file here: https://assets.adobe.com/cloud-documents

     

    Regards

    Rishabh

    VelevDesign
    VelevDesign
    Participant
    September 20, 2019

    Same with me and just right before the deadline of a project. I have used XD just to test for 4 months now, but I am 100% sure I will never use Xd again from something more than just designing some micro-interactions using the auto-animate feature. So many problems with Xd and missing features. I will get back to Figma for sure. 

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    December 27, 2018

    Hi Chrisa, I totally understand your frustration here, could you please make sure that you have tried to the process mentioned here on this link: - Cloud documents in XD?

    Please update this discussion in case you need further assistance.

    Thanks,

    Atul_Saini

    C
    chrisa14243791Author
    Participating Frequently
    December 28, 2018

    How would any of this help?

    The file is there, but 70% of the art boards are gone from it....

    fahad_dexter
    fahad_dexter
    Participating Frequently
    December 28, 2018

    chrisa14243791​ I can feel you literally. Been through this. I later found out the file hadn't synced properly. I hope this same issue has taken place with you also. Calm down man! Crap happens. You can do it again man.

    Make sure next time you working on a Cloud Document you are properly saving time to time and internet connection isn't faulty. Secondly do verify time to time that your progress has been synced up properly, in order to avoid big loss.

    Come on cheer up!

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