Skip to main content
R
rasanomera
Participant
February 9, 2019
Answered

Adobe Xd won't launch

  • February 9, 2019
  • 1 reply
  • 1216 views

i have two computers, and on one of them  Xd won't launch, there is juste a white screen withe the name "adobe Xd cc" at the top, and after few seconds it closes.
My both computers are up to date on windows.
And i tried to install v15.0.12 and i can't even install it.

Any idea ?

spec of the PC where it won't launch (idk if it can help) :

i7 6700

msi Z170SLIA PLUS

16gb ddr4

1080Ti

samsung 970 evo nvme

This topic has been closed for replies.
Correct answer cmgap

Please update to the most recent builds: 16.0.2.8 / 4.2.0.25

1 reply

Atul_Saini
Atul_Saini
Legend
February 9, 2019

Hi Rasanomera,

Thanks for sharing the details, I would request you to update Adobe XD to the latest build, which is Adobe XD 16. In case you are still facing this trouble, please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion.

Thanks,

Atul_Saini

renealvarenga5
renealvarenga5
Known Participant
February 9, 2019

I have the same issue, those dlls are all set to grant those permissions. This issue started happening after the update

cmgap
Community Expert
cmgapCommunity ExpertCorrect answer
Community Expert
February 9, 2019

Please update to the most recent builds: 16.0.2.8 / 4.2.0.25

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices