Participant

Question

Adobe XD won't open on Windows 10

Forum|Forum|6 years ago
June 3, 2019
9 replies
14796 views

XD (version 19.2.22) will no longer open on my Windows 10 PC. When I click Open I get a white window that says Adobe XD in the upper left corner for about 30 seconds and then the window closes. I tried installing version 19.1.22 and that didn't work either. I have upgraded back to 19.2.22 and it is still not working.

I had to quickly code the pages by hand in Dreamweaver while XD is down. Please help. I need to finish working on some files for a deadline.

Windows 10 Enterprise 64-bit

Adobe for Teams account

This topic has been closed for replies.

Simon_Jones

Participant

Recently this has been happening a lot for me with XD. If I turn wifi off it opens with out any issues. Then just turn wifi back on and carry on like normal. Hope this helps you guys.

Rishabh_Tiwari

Community Manager

Hi,

Thank you for reaching out and sharing the solution that worked for you. If anyone else is experiencing this issue, please try the suggestions shared here and let us know if this helps or if you need further assistance.

Thanks
Rishabh

Z

ZJ Goo

Participant

In my case, I installed Photoshop and XD on Windows 10, Photoshop works but XD doesn't, when I open it it opens but after a while it automatically closes without prompting me any error, what I tried is to log out from the Adobe Creative Cloud account and then login again.

Rishabh_Tiwari

Community Manager

Hi @ZJ Goo ,

Sorry to hear about the trouble. Did signing out & signing in helped? If not, please try the suggestions shared here and let us know if this helps or if you need further assistance.

Thanks

Rishabh

naeima65928765

Participant

i still cant open xd

Rishabh_Tiwari

Community Manager

Hi @naeima65928765 ,

We're so sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

Regards

Rishabh

A

artsyrakel

Known Participant

The same thing is happening to me. I just completely reinstalled my operating system after spending about 3 hours with Adobe Support trying to fix the issue, and it's still not working. I have figured out that if I don't have the creative cloud app open, it seems to work. But if the creative cloud app is open and I launch XD, I get the white screen, and then I can't access my start menu or cortana search unless I kill all of the creative cloud processes. I think this is some kind of weird issue with the creative cloud app and conflicts with XD.

HARSHIKA_VERMA

Community Manager

Hi there,

Sorry to hear that you're facing trouble using Adobe XD. The issue with white screen crash in XD seems to be fixed in the latest version of XD. Could you please share the OS and XD version of your machine?

Thanks,

Harshika

A

abstract_Galaxy5FE2

Participant

Hello, I am using the same issue. I have Windows 10 Pro (64 bit), and Adobe XD 22.7.12, previously tried XD 20.0.12 as well. Both are giving issues. I have done it all, from checking registry keys, to uninstall, restart reinstall, uninstall driver disable, restart reinstall, nothing seems to work.

Manohar1121

Participant

This is what I did and it worked for me.

Right click on adobe XD on the start menu-> settings -> Repair/Reset/Terminate (dint work) -> Uninstalled -> Restarted PC -> Installed from CC. Worked

HARSHIKA_VERMA

Community Manager

Thank you for sharing your solution, Manohar. This will definitely help our user to fix the problem. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

D

defaultf5ytl2d0ah2j

Participant

I have to do this on an almost monthly basis. I don't have admin rights, so I can't perform some of the other tasks mentioned above. XD will work fine one day, and the next, a white screen and crash.

K

kraaviec2

Participant

Struggling with the same issue at the moment, troubleshooting from the post above didn't change anything unfortunately. Worked just fine as of yesterday.