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sang10384
Participant
May 28, 2020
Question

Adobe XD working really slowly

  • May 28, 2020
  • 1 reply
  • 280 views

Hi, 

 

My Adobe XD has been working really slowly and sometimes will take up to 10 minutes to even open my design file. Even when it opens, it is hard to move around the screen and it becomes quite glitchy. I wouldn't say I even have many artboards or components on the document (although the images I am using are quite large and high quality). 

 

I saw this may be due to the update, so I uninstalled the update but it wouldn't let me open any documents I created while using the most recent update. 

 

Is there anything I can do? Would this have anything to do with the fact that my mac doesn't have the most recent software update (Catalina)? 

 

I thought this may have something to do with being close to running out of cloud storage, but I have bought more cloud storage and I am still having the same issues. 

 

Any help is appreciated, I really need this to work I am using this program for my HSC major work!! Thanks 

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 28, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with this. Could you please share a few more details like:

     

    1. The version of XD and the macOS.
    2. Is it slow while working on a specific file or all the files?
    3. If on a specific file, is that file a cloud document or local document?
    4. Is it slow all the time or while performing certain actions?

     

    Regards

    Rishabh

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