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Prashanth26289753kice
Participating Frequently
Jan 10, 2023 8:35 AM UTC
Question

adobe XD "you have been signed out" Issue

Adobe XD sign out issue. I am facing sign out issue in Adobe XD. After opening Adobe XD few second i will get an popup message as "you have been signed" could you please resolve this issue. due to this issue my task's are pending could you please give suggustion how to fix this issue. 

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      25 replies

      Prashanth26289753kiceAuthor
      Participating Frequently
      Jan 10, 2023 9:31 AM UTC

      HI Ranjitha,

      I have attached the screen shot what is the issue i am facing. 
      Issue Betails: Once i open the adobe XD after few secons i will get this message with the modal window "you have been signed" and attached this screenshot in this thread. Seince i have tried reinstalling creative cloud and Adobe XD, after that also i am facing the same issue.
      I have installed Adobe XD latest version XD (55.2.12) This version screenshot also attached.

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      Ranjitha HR
      Community Manager
      Ranjitha HRCommunity Manager
      Community Manager
      Jan 10, 2023 10:01 AM UTC

      Hi @Prashanth26289753kice 

      We are unable to reproduce the issue on our end so Can you please share the Adobe logs from below location with us.
      C:\Users\xxx\AppData\Local\Packages\Adobe.XD_pc75e8sa7ep4e\LocalState

      Regards,
      Ranjitha

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      Prashanth26289753kiceAuthor
      Participating Frequently
      Jan 17, 2023 10:58 AM UTC

      @Ranjitha HR  Still this issue is didn't resolved, i am checking my IT Team to how do we need to provide this Adobe logs information and we can share those information in public sites like that

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      Ranjitha HR
      Community Manager
      Ranjitha HRCommunity Manager
      Community Manager
      Jan 10, 2023 9:18 AM UTC

      Hi @Prashanth26289753kice 

       

      Hope you are doing well and Thanks for reaching out.We are unable to reproduce the issue on our end so if possible could you please provide us the below details to investigate issue and it would be helpful.

      1. Share us the screenshot/video of the issue.

      2. XD version installed on your machine.

       

      Thanks for your patience!

      Regards,
      Ranjitha

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