adobe XD "you have been signed out" Issue

Forum|Forum|3 years ago
January 10, 2023
2 replies
7728 views

Adobe XD sign out issue. I am facing sign out issue in Adobe XD. After opening Adobe XD few second i will get an popup message as "you have been signed" could you please resolve this issue. due to this issue my task's are pending could you please give suggustion how to fix this issue.

This topic has been closed for replies.

P

Prashanth26289753kiceAuthor

Participating Frequently

HI Ranjitha,

I have attached the screen shot what is the issue i am facing.
Issue Betails: Once i open the adobe XD after few secons i will get this message with the modal window "you have been signed" and attached this screenshot in this thread. Seince i have tried reinstalling creative cloud and Adobe XD, after that also i am facing the same issue.
I have installed Adobe XD latest version XD (55.2.12) This version screenshot also attached.

Ranjitha HR

Community Manager

Hi @Prashanth26289753kice

We are unable to reproduce the issue on our end so Can you please share the Adobe logs from below location with us.
C:\Users\xxx\AppData\Local\Packages\Adobe.XD_pc75e8sa7ep4e\LocalState

Regards,
Ranjitha

P

Prashanth26289753kiceAuthor

Participating Frequently

@Ranjitha HR Still this issue is didn't resolved, i am checking my IT Team to how do we need to provide this Adobe logs information and we can share those information in public sites like that

Ranjitha HR

Community Manager

Hi @Prashanth26289753kice

Hope you are doing well and Thanks for reaching out.We are unable to reproduce the issue on our end so if possible could you please provide us the below details to investigate issue and it would be helpful.

1. Share us the screenshot/video of the issue.

2. XD version installed on your machine.

Thanks for your patience!

Regards,
Ranjitha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.