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Nathalie24136265dmh1
Participant
Oct 3, 2022 3:55 PM UTC
Question

ADOBEXD Not booting

Im honestly surprised that with such an expensive license, Adobe still manages to not make it work... 
My AdobeXD still has issues booting up. Can i please get some help ? The application gets stuck on the boot of the splash window.

 

Ive already tried several fixed but nothing has permanently resolved it.

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2 replies

Community Expert
gianvitulanoCommunity Expert
Community Expert
Oct 3, 2022 4:08 PM UTC

Hi Nathalie,

have you tried taking a look at this thread? Adobe XD crashes (White screen) on launch on Windows 10 machine

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Giancarlo Vitulano
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Oct 4, 2022 10:16 PM UTC

    Hi @Nathalie24136265dmh1,

     

    We understand your frustration. In addition to what our expert suggestion. We would like to inform you that the team is investigating this issue, and we've shared a few logs with the team. We request you to please generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can attach the logs to the bug.

    We are sorry for the inconvenience. We'll keep you posted with the bug update.  

     

    Thanks,

    Harshika

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