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J
jayantmandan
Participant
May 12, 2020
Question

After reopening the file, the file seems to be corupt and shows grey color over the elements in XD.

  • May 12, 2020
  • 1 reply
  • 640 views

I was working on a screen and suddenly XD minimised and wasnt opening. and then when it opened up it asked wether to save or not. When i reopenend, this is what i got. All dark grey screens over my elements Help please.

 

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 12, 2020

Hi there,

 

We are sorry to hear you are having trouble with the file in XD. Would you mind confirming if you've tried signing out of XD and restarted the machine and sign back in? If it's a cloud document, please try to open the file from here: https://assets.adobe.com/cloud-documents 

 

Let us know if that helps.

 

Thanks,

Harshika

J
jayantmandanAuthor
Participant
May 15, 2020

No it wasnt a cloud document and signing in again after resarting didnt help

 

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 4, 2020

Sorry for the delay in response. Would you midn trying to copy the entire content into a new file and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

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