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Correct answer Aaa5C73

Hi Rishabh,

After reinstall and udpate to latest windows version it started to work !

 

Thanks for Help !

Armen

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
August 9, 2021

Hi Armen,

 

We're so sorry to hear about the trouble. Please ensure that you have installed the latest version of Windows updates as in some cases it has been observed that by updating the Windows to the latest version such issues gets resolved. If it still doesn't work, please uninstall XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and let us know if that solves the issue or if you need any further assistance.

 

Regards

Rishabh

Aaa5C73
Aaa5C73Author
Participant
August 10, 2021

Hi Rishabh,

 

I did update my windows 10 to latest but it did not resolved issue.

Will try option 2 full reinstall of adobe and install ..

 

Regards,

Armen

 

Aaa5C73
Aaa5C73AuthorCorrect answer
Participant
August 10, 2021

Hi Rishabh,

After reinstall and udpate to latest windows version it started to work !

 

Thanks for Help !

Armen

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