After today update adobe xd crashing on open

Question

Hello,

Today after udpating Adobe XD it is no more opening on my Windows 10

See secreenrecord: http://recordit.co/MLMQzjOxKV

Here is my crash dumps

XD.exe.740.dmp and XD.exe.14780.dmp

https://www.dropbox.com/s/ngr7q6f00b3yjcu/XD.exe.740.dmp?dl=0

https://www.dropbox.com/s/mrjzajenk4zt3b7/XD.exe.14780.dmp?dl=0

Regards,

Armen

Aaa5C73 · Accepted Answer

Hi Rishabh,After reinstall and udpate to latest windows version it started to work ! Thanks for Help !Armen

Rishabh_Tiwari · Answer

Hi Armen,

We're so sorry to hear about the trouble. Please ensure that you have installed the latest version of Windows updates as in some cases it has been observed that by updating the Windows to the latest version such issues gets resolved. If it still doesn't work, please uninstall XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and let us know if that solves the issue or if you need any further assistance.

Regards

Rishabh

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