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Participant
Apr 27, 2021 6:44 AM UTC
Question

After XD 40 update, unable to see images in the file only the borders are displayed.

I have reopened an existing XD file and suddenly I can no longer see any images. Only the border of the shape is displayed, but the content/photo is gone.

What can I do about it?

Thx.

 

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5 replies

Participating Frequently
May 13, 2021 11:38 AM UTC

Same here.

 

@italosan I'm on XD version 40.0.22 on Windows.

 

For me, it's only in one file, other files are ok. Historic versions of the same file going back several weeks appear the same. Copying an artboard out of my file and into a clean file, the images still appear as white squares. Copying an image out of the app into somewhere also shows as a white square.

 

However, for a colleague looking at the same file on same version of XD on his laptop, it appears fine. This issue has started today: I have not resaved the file since the issue started.

 

I tried to revert to earlier version of XD (39.0.12) but the app crashes (before even getting to the XD home screen).

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Participating Frequently
May 13, 2021 11:45 AM UTC

Edit: Sorry - I have downloaded a previous version and can see the images again. So problem has arisen at some point in a recent version of XD + latest version of the file between yesterday and today.

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italosan
Community Expert
Community Expert
May 14, 2021 10:30 AM UTC

Hi, we are happy that your problem has been solved. However, we will continue to investigate to try to understand what it was due to.

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italosan
Community Expert
Community Expert
Apr 27, 2021 10:36 AM UTC

Hi, we need more information, such as the Adobe XD version and if this problem also occurs with other files.

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