Skip to main content
sydibyd
sydibyd
Participant
Apr 12, 2020 7:31 PM UTC
Question

After XD crashed on windows, lost all the artboard in the document.

Hello,
As you can see in the prt sc below, I lost suddenly my Artboard and my Adobe XD is not working no more on Windows 10. Last time I were connected to my XP-Pen Pro (I was int he multiple display mode) and I ran the Adobe XD and it crashed. Since it doesn't work anymore (no Artboard).
[I tested it in the safe mode, but Adobe XD do not open in the safe mode on windows 10]
Is there any help out there?

Thanks in advance,

Syd

 

 

 

 

 

<The Title was renamed by moderator>

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Apr 13, 2020 2:41 PM UTC

Hi Syd, 

 

Sorry to hear that you are having trouble with XD crashing and unable to see your artboards. Would you mind checking if you're able to see the artboard in the cloud file here: https://assets.adobe.com/cloud-documents?

 

I would also suggest checking the version history of the file as mentioned here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044 

 

If you're able to see the artboards, please copy the design in to a new document. Let us know if that helps.

 

We'd be happy to help.

 

Thanks,

Harshika

Translate
sydibyd
sydibydAuthor
Participant
Apr 20, 2020 9:27 AM UTC

Hi,

 

There is nothing here: https://assets.adobe.com/cloud-documents.

 

Can we use actuelly, the Adobe XD in offline mode on PC (and not on cloud) ?

 

Regards,

Syd

 

Translate
Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 22, 2020 2:03 AM UTC

Hi Syd,

 

Sorry for the delay in response. I would like to know if the issue has been resolved or not. We will try our best to help.

 

Thanks,

Harshika

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices