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Edu Couchez
Edu Couchez
Inspiring
Apr 12, 2022 12:34 PM UTC
Question

Again infinite loop updating libraries after update to 50.0.12.14

So, again infinite loop updating libraries. Suppose it all has to be with the new (at last!) asset hierarchy management improvement, as it has to be with libraries. So below see the picture as it behaves the issue.

Tested on Win 11... always updated to last version

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    3 replies

    Edu Couchez
    Edu CouchezAuthor
    Inspiring
    Apr 12, 2022 3:07 PM UTC

    Hey, just made it a pair of times, now seems works right. Anyway, the new grouping system by slash doesn't work perfect, some items doesn't group right. Anyway, that's another story, so suppose other users will write about that in the future.

    Many thanks
    Edu

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 12, 2022 5:06 PM UTC

    Hi Edu Couchez,

     

    Thank you for confirming that libraries issue is resolved. Could you please explain the issue with the new feature released today and share the video for better understanding?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Apr 12, 2022 2:26 PM UTC

    Hi @Edu Couchez ,

     

    Sorry to hear about the trouble. Please try the steps shared below:

     

    1. Sign out of XD and CC Desktop app.
    2. Close CoreSync and all Adobe-related processes from the Task Manager.
    3. Reboot the computer.
    4. Sign back in on the CC Desktop app and launch XD from there and check again.

     

    If that doesn't work either, please collect and share system logs and we'll escalate this further.

     

    Regards

    Rishabh

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