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sKumar-r
sKumar-r
Known Participant
August 26, 2021
Question

All collaborative cloud document showing as "Saving..."

  • August 26, 2021
  • 2 replies
  • 424 views

Dear Team,

 

In collaborative mode, always the documents shows as "Saving..." because of this behaviour some of the already saved changes are lost. And the owner of this document couldn't able to retrieve it from history.

 

Why there is so much of inconsitency with windows version.

 

 

    This topic has been closed for replies.

    2 replies

    E
    Eeeeeeee
    Participant
    August 31, 2021

    It appears that I have the same issue. 

    The problem is, that we can not work with this issue right now. We resorted to saving some files locally again (our last resort).

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 31, 2021

    Hi All,

     

    We are sorry for the trouble. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html and let us know if that helps.

     

    We're here to help.

     

    Thanks,

    Harshika

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 26, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please try the steps shared below:

     

    1. Sign out of XD and CC Desktop app.
    2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
    3. Reboot the computer.
    4. Sign back in on the Adobe CC Desktop app and launch XD from there and check if that solves the issue.

     

    If it still doesn't work, please share a screenshot of the About XD info page(Under the XD menu option on macOS and under the Help menu on Windows) along with the version of the Operating system.

     

    Regards

    Rishabh

    sKumar-r
    sKumar-rAuthor
    Known Participant
    August 31, 2021

    The provided solution doesn't work. I still can see as " - Saving..."

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