Participant

Question

All documents moved to personal profile other than business profile

Forum|Forum|4 years ago
August 9, 2021
8 replies
5511 views

On Friday I had logged in to my business account and it's was asking me to select either the company profile or the personal profile. At first, I selected the company profile and open Adobe XD. What I saw is there are no documents there in my cloud documents. Then I logged out and logged in again. This time I selected the personal profile and all documents are there in the personal profile. I started working but I couldn't save anything due to a lack of space in my personal profile. Now I don't know how it happened but I really need to move all my documents to business/company profile. My friend got instructions for profile selection and he successfully moved all documents to the company profile. I did not get any instructions. It's selected the personal profile itself without any notification. I got the mail from adobe the same day saying "We’ve successfully set up your profiles.". I am attaching the mail screenshot.

This topic has been closed for replies.

J

johnlaur

Participant

This entire situation is effing ridiculous.

Us: 20 users on our corporate domain name with federated login, licenses date pack to before creative suite.

Adobe: Moves terabytes of data into "Personal Profiles", defaults to this, tells everyone their storage is full, removes licenses, provides no way to actually log into the correct profile through the desktop app.

Us: ?!?

Adobe Sales Rep: We see some personal accounts in your orginization, would you like to consolidate your licensing?

HARSHIKA_VERMA

Community Manager

Hi johnlaur,

We are sorry for the frustration. We would request you to please connect with us directly using our contact us page and initiate a chat with us so that our team can help you immediately.

We are sorry for the inconvenience.

Thanks,

Harshika

A

alexp83644785

Participant

I like everyone else here am experience that same thing. I have all my XD cloud documents under my personal profile and there is no way to move them to the business profile and maintain all the published links, or even the component links.

After multiple calls with Adobe, I finally got an answer that it is simply not possible. If you've created any documents with component libraries, you can manually copy them over from one profile to another, but all the component references will be broken and there is no way to fix them.

The only choice is to continue using just one profile, or start over from the beginning on the new profile.

R

Ramon5E6E

Participant

This issue happened to me today, the support cant do anything to help me. The only solution is the download manually all the files, one by one and upload in the business profile, but all shared links and other assets will no longer up to date, i will have to do everything again. This is a big issue.

Pixelwoo

Participant

This has happened to me TWICE now. I'm going to get a big hard drive, back up twice and potentially jump ship. They moved the files to my personal profile but then no storage to Stock images and told me I'd done it myself an d purchased a new account. They refused to move them back so I had to down load and re-upload everything and they have done it again today. I'm furious.

F

fnonaka

Inspiring

Hi! Did u get any solution to this?

D

deepakk21930191

Participant

facing same issue, Some team members have file on personal and some hv on business, earlier it was never asked, now files cannot moved one profile to another, we have 30 members suffering with these issue... sooner will leave adobe due to such brainless features.

bcoz these profiling whole team work suffers, extremely poor job from Adobe, you people really test product before releasing it to market, is any impact analysis u do? u suc*s

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry for the frustration and sorry for the inconvenience. We would request you to please go through this article: https://helpx.adobe.com/enterprise/kb/known-issues-business-id.html

In order to transfer your assets, please see this page: https://helpx.adobe.com/enterprise/kb/transfer-assets.html

For more assistance, you can always connect with us directly using our Contact us page and start a chat with our support team.

Thanks,

Harshika

F

fnonaka

Inspiring

Harshika,

I'm trying to follow the solution in the page:
https://helpx.adobe.com/enterprise/kb/transfer-assets.html

But in this process, I'll just copy the cloud document. So I'll have to publish it again, in order to my clients be able to see the prototype. But it will generate a different link - am I right?

There's no other solution to keep the same published link it was before?

Thanks!

D

Deja5FFB

Participant

Yes this is incredibly irritating. I have my own personal Adobe account, but now that I have started work with a new employer, for some reason it wants everything in my business account instead of my personal account. These two accounts really shouldn't be linked at all, they are totally separate things, paid for by different people! If I leave my job at some point, how will this affect my personal account, if everything has been moved to my business account?? Will this mess up my Adobe-hosted portfolio?

B

blocsuite4

Participating Frequently

Hi I'm also having this issue. Did you get a resolve?

sumitp67055908Author

Participant

No, I tried everything. I don't know why adobe changed the login process. If I have a premium subscription why would I use the personal profile?

B

blocsuite4

Participating Frequently

Yeah it's a rediculous change. It's even to the point where the licencing is not even active in the personal profile on the software i need to use. I've had to activate the trials whilst it's resolved.

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