All my Adobe XD cloud files are gone after crash

Question

I am desperate - Adobe XD crashed today and when I wanted to open and log in again, all my cloud files were gone! It only shows me my local files. I also don't see any cloud files in my Account when I log in via web anymore.

Help - I need all my work!!

Best, Desiree

Rishabh_Tiwari · Accepted Answer

I know what has happened - I am signed in with the wrong e-mail in the Adobe App.

How can I change the account? I can view my cloud documents online here https://assets.adobe.com/cloud-documents# but in the Adobe XD app it will always log in with the wrong e-mail address.

Thank you!!

Please launch the Adobe CC Desktop app and sign out from the incorrect email address and then sign-in with the correct email address. Once you are signed in on the Adobe CC Desktop app, please launch XD from there.

Rishabh_Tiwari · Answer

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

The version of XD and macOS.
Please ensure that you are signed with the correct email address.
Please check if you are able to see the file here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded