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paulaseo-xd
Participant
Jul 10, 2020 4:46 AM UTC
Question

All my Cloud Documents gone

All of my cloud documents are gone since today (or yesterday). Only cloud files shared with me are available. I'm looking for Adobe XD files. 

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      2 replies

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jul 20, 2020 4:03 PM UTC

      Hi Paulaseo,

       

      It's been long time we haven't heard anything from you. Would you mind telling me if your issue has been resolved? Did you share the logs with Nawneet for investigation? 

       

      Please let us know if you need further assistance from us.

       

      We are here to help.

       

      Thanks,

      Harshika

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      elegant_leader5EE4
      Community Manager
      elegant_leader5EE4Community Manager
      Community Manager
      Jul 10, 2020 6:50 AM UTC

      Hi Paulaseo-xd,

      Sorry to hear that you are facing this issue.

      Can you please spare a minute and share the logs to us so that we can investigate further and help you in every possible way.

      Steps to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

      In addition to this, it would be great if you share the OS and XD version details you are using.

      Regards,

      Nawneet

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