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Henrik Krog Andersen
Known Participant
September 26, 2018
Answered

All my files are now freezing, keyboard shortcuts and input are not registered

  • September 26, 2018
  • 2 replies
  • 484 views

Hi XD team!

All my files are now freezing + keyboard shortcuts and input are not registered after update to XD12. It is impossible to work now!


I work on files directly from Adobe Cloud Assets on a 1 gigabit+ LAN connection
Images that I drag and drop into XD files from a folder on my Adobe Cloud Assets, what happens to them in XD? Are they linked or is a copy made into the XD file?

Files worked on locally also lag.

Dell Latitude E5570

16gb DDR4 2400mhz

i7-6820HQ at 2.7ghz
AMD Radeon R7 M370 2Gb (8GB Shared)
INTEL SSD 256gb

Best regards

Henrik

This topic has been closed for replies.
Correct answer CoreyRLucier

Thank you for reporting.

We updated the XD 12 known issues page.  The Windows Only section now has an issue "Performance issues in Adobe XD 12.0 after modifying Zoom levels".  That issue contains a link to the XD 12.1 build which should resolve the problem that is described in this thread.

https://helpx.adobe.com/xd/kb/known-issues.html

2 replies

CoreyRLucierCorrect answer
Inspiring
September 28, 2018

Thank you for reporting.

We updated the XD 12 known issues page.  The Windows Only section now has an issue "Performance issues in Adobe XD 12.0 after modifying Zoom levels".  That issue contains a link to the XD 12.1 build which should resolve the problem that is described in this thread.

https://helpx.adobe.com/xd/kb/known-issues.html

Henrik Krog Andersen
Known Participant
October 1, 2018

So far it seems to have done the job! Thank you for quick response and fix, made my day

Participant
September 26, 2018

Hi XD Team,

I'm experiencing same issues....

"All my files are now freezing + keyboard shortcuts and input are not registered after update to XD12. It is impossible to work now!"

I'm using files from my local harddrives...after waiting a few seconds XD seems to react again and I can use the Keyboard. But thats no workflow....


Windows 10 Pro 10.0.17134 Build 17134
Dell Precision T3610

32GB RAM
INtel XEON E5-1607 v2 3 Ghz
Nvidia Geforce K4000


Regards Whykiki