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K
KeyopsTech
Participant
December 10, 2019
Question

All my items moved on one screen in XD.

  • December 10, 2019
  • 1 reply
  • 1464 views

I was editing a vector when... the display has bugged and all my items moved on the screen I was editing.

 

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
December 10, 2019

Hi Lauriane,

 

We are sorry to hear you are having trouble and stuck in this odd situation while using Adobe XD. We would need few details to investigate about this-

 

  • What is the OS & XD version of your machine?
  • Did you try to log out XD & Creative Cloud app and log back in? & see if that helps.

 

We would also suggest copying everything into a new document and let us know if that helps. We will try our best to help.

 

Thanks,

Harshika

K
KeyopsTechAuthor
Participant
December 11, 2019

Hi Harshika,
Thanks for answer.

- macOS Catalina 10.15.1
- XD 24.4.22

I downloaded my file from the creative cloud. The file has been compromised.
Is there a way to download an earlier version of a file that is saved on the creative cloud as on google drive ?

Or in which folder are adobe xd files stored before being sent to the cloud ? I hope to find a previous version with my time machine.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
December 11, 2019

Thanks for sharing the additional information, Lauriane.  Please check out this post: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548#M1397 in order to move to the previous version. 

 

Let us know if that helps.

 

Thanks,

Harshika

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