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Denny287421606ba8
Participant
Mar 6, 2023 11:40 PM UTC
Question

All my local XD files from 6 month ago have are gone!!!

Adobe, what is going on? All my XD files that are save locally are gone. Anything saved 6 month ago are no longer there. I know for sure the files were not deleted. I never saved to the cloud so they are not on your  cloud. Some files have 5 version of the same thing in the same folder and they are all gone. What is going on? Where am I going to find these files?

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    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Mar 7, 2023 10:19 PM UTC

    Hi @Denny287421606ba8 ,

     

    We're so sorry to hear about the trouble. Would you mind confirming if the files were saved locally on your hard drive or if any network folder synched locally? As suggested by @Dan Rodney this is not an expected behavior so we'll need more details to identify the cause of the issue. We're here to help, just need more information.

     

    Thanks

    Rishabh

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    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    Mar 7, 2023 6:14 AM UTC

    I've never seen XD delete files, and I don't even know if it could on its own. You say they are saved locally, but where are they? Do you have a backup you can restore from? It sounds like maybe something else is wrong that you'd be losing files.

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