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J
JcshupeHxGn
Participant
June 17, 2020
Answered

All my Xd cloud files are gone after upgrade

  • June 17, 2020
  • 2 replies
  • 1018 views

I was sent an email on June 11th that my adobe creative cloud membership has increased from 100GB to 1TB at no charge to me. When I logged onto my machine today, I saw where the creative cloud application was updated. I went to open Adobe Xd and it said that I was logged out and I had to log back in. So I opened Creative Cloud and it required me to input my credentials. After signing in there was an update for Adobe Xd that I started. After the update was done I went to open Adobe Xd and noticed that all my cloud documents were gone. I cannot find any way to recover them. Is there any way I can recover the files that are now missing since this upgrade? Last time I opened Adobe Xd was to download a copy of 1 of my files to send to a coworker to use on June 11th and all my files were there.

    This topic has been closed for replies.
    Correct answer JcshupeHxGn

    Ok, I found out what happend. I was told to download creative cloud before my company issued a licese for me. It wouldn't let me selected buisness as the type so I did personal to get started. When the upgrade happend I had to log back in, this time I hit buisness for the email account type as I forgot what I did last time. So this created 2 different accounts for me with the same email. I found all my work in that first "personal" account and I have downloaded everything now. I am good. Forum admin you can close this item.

    2 replies

    M
    Matt East
    Participating Frequently
    January 26, 2023

    Is there  no way to migrate these files without downloading? its a hassel to do this manually

     

     

    M
    Matt East
    Participating Frequently
    January 26, 2023

    I was advised to share each cloud file with myself. This is very clunky, can only be performed file by file and loses all comments and updates... i suggest working on a quick export, or migrate with option for these files. Maybe other users wouldfind this helpful. Thinking ahead to when I need to addess all the files of a team memeber when they are on vacation or something. Admin cloud access to all team files should also be a thing.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      January 26, 2023

      Hi @Matt East,

       

      Thanks for sharing the workaround for migrating files. We would also request you to please check this article: Back up or transfer XD assets which might also help.

      Thanks,

      Harshika

      J
      JcshupeHxGnAuthorCorrect answer
      Participant
      June 17, 2020

      Ok, I found out what happend. I was told to download creative cloud before my company issued a licese for me. It wouldn't let me selected buisness as the type so I did personal to get started. When the upgrade happend I had to log back in, this time I hit buisness for the email account type as I forgot what I did last time. So this created 2 different accounts for me with the same email. I found all my work in that first "personal" account and I have downloaded everything now. I am good. Forum admin you can close this item.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        June 17, 2020

        Glad to hear you're able to identify the root cause of your problem and able to solve it. Please feel free to reach out to us in the future for any query related to XD. 

         

        We would be happy to help.

         

        Thanks,

        Harshika

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