All settings greyed out and it's asking for my old computer that I don't have.

Forum|Forum|1 year ago
November 5, 2024
1 reply
235 views

Can anything be done to resume normality?

I thought all the files were on the cloud because they flashed up on my new device but they may just have been smart previews.

Thanks.

This topic has been closed for replies.

Spas K.

Community Expert

Can you post a screenshot of what you're seeing? Are you able to see your Xd files from the Files tab on the Creative Cloud desktop app or https://www.adobe.com/files ?

Have you tried logging out and back in the Creative Cloud app, and relaunching Xd after that?

S

Samuel26469713nqwlAuthor

Participant

You no what. I really appreciate your post because you're the only one who replied.

The problem seems to have sorted itself out.

I think the problem happened because I was using a different WIFI maybe.

I was using the Internet at the library.

Do you think adobe has software designed to stop that?

As soon as I used my home Wifi it worked again.

Spas K.

Community Expert

Glad you got it working.

Who knows what the issue was. Could've been a temporary outage of some of Adobe's servers, or that library wifi network might've had some ports restricted and one happened to be used by CC.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded