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robertd78852854
Participant
May 20, 2020 7:52 PM UTC
Answered

All the XD cloud doc services are currently down

Getting the something went wrong error from my links. 

 

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    Preran
    PreranCorrect answer
    Legend
    May 21, 2020 2:00 AM UTC

    The issue causing impact has been resolved and all impacted services are currently operating normally. Let us know if you continue to face issues.

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    50 replies

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    macyjoye
    Participant
    May 20, 2020 8:06 PM UTC

    Other sites are loading fine but I am unable to view any of my shared XD prototype links

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      robertd78852854Author
      Participant
      May 20, 2020 8:06 PM UTC

      Yup is broke 

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      robertd78852854Author
      Participant
      May 20, 2020 8:05 PM UTC

      Ugh… really messing up my teams workflow right now. 

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        May 20, 2020 8:38 PM UTC

        Hi All,

         

        We are sorry for the trouble. There is an ongoing CSO raised for the issue wherein the customers are unable to view the links. The team is working on it actively. We will update you as soon as we hear back from the team.

         

        We are sorry for the inconvenience.

         

        Thanks,

        Harshika

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          kyle.jorve
          kyle.jorve
          Inspiring
          May 20, 2020 8:04 PM UTC

          I'm getting the same. Every time I try to share something I get "Sharing isn't available right now. Please try again later. (Error 130)". Sick.

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            side•sea agency
            Participating Frequently
            May 20, 2020 8:17 PM UTC

            I'm getting a 

            "Something went wrong.

            Learn More (Error 44:63)"

             

            - which just takes you to a generic troubleshooting page: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

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              cpepper
              Participant
              May 20, 2020 8:03 PM UTC

              I came here to ask the same question. All of my team's shared links are suddenly not working.

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                jessebeauchamp
                Participant
                May 20, 2020 8:02 PM UTC

                Same here— terrible timing 😞

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                  architk32315144
                  Participant
                  May 20, 2020 8:02 PM UTC

                  Unable to generate cloud link. Is this an issue just with me or evrryone? 

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                    robertd78852854Author
                    Participant
                    May 20, 2020 8:06 PM UTC

                    Yup is broke 

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                      architk32315144
                      Participant
                      May 20, 2020 8:06 PM UTC

                      Damn!

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                      Christopher247
                      Participating Frequently
                      May 20, 2020 8:02 PM UTC

                      Same here. Everybody in company is complaining. Always a problem with this app. 

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                        kevinmarks
                        kevinmarks
                        Participant
                        May 20, 2020 7:52 PM UTC

                        I cannot generate a link for my XD prototype. I am a creative cloud user and I even bought the software but why is this problem prevailing?? It gets stuck at 50 percent then shows error!

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