Skip to main content
epic_heart5D9B
Participant
Aug 5, 2020 5:14 AM UTC
Answered

ANYONE CAN HELP ME?? I CANT CONNECT TO ADOBE CLOUD

I had installed Adobe XD from the adobe website, and connect it to adobe cloud. but now I can't connect to adobe cloud so I can't create a new adobe xd project, like this. although I already restart my laptop and the creative cloud service

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    Aug 28, 2020 11:26 AM UTC

    Hi Kanakura, in addition to what Italosan mentioned please try the steps mentioned here (https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html) and let us know if that helps. 

     

    Thanks,

    Atul_Saini

    View reply

    2 replies

    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    Aug 28, 2020 11:26 AM UTC

    Hi Kanakura, in addition to what Italosan mentioned please try the steps mentioned here (https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html) and let us know if that helps. 

     

    Thanks,

    Atul_Saini

    Translate
      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      Aug 5, 2020 10:18 AM UTC

      Hi, have you checked if there are any updates available for the Creative Cloud app? Also, try uninstalling Adobe XD and installing it directly from the Creative Cloud app.

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices