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sammyg58118447
Inspiring
August 23, 2022
Answered

App Freeze when copying text via Ctrl+C

  • August 23, 2022
  • 2 replies
  • 383 views

Running Adobe XD 54 on Windows 10 with a document hosted in cloud

 

when I try to copy text with Crtl + C it freezes Adobe XD for a minute.

This topic has been closed for replies.
Correct answer sammyg58118447

Seems it only happened while I had a document open once, when I restarted XD it worked fine

 

2 replies

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
August 25, 2022

Hey sammyg58118447, 

 

Are you still experiencing this issue? If yes, please share the details I mentioned in my previous post so I can proceed with the investigation. 

 

Thanks,

Atul_Saini

S
sammyg58118447AuthorCorrect answer
Inspiring
August 31, 2022

Seems it only happened while I had a document open once, when I restarted XD it worked fine

 

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
August 24, 2022

Hi sammyg58118447,

 

Sorry for the trouble. This is strange. If you'd allow it, I'll try my best to assist you here. 

I have a couple of questions here. 

 

Is it happening with the existing file or with a new one? 

Is it happening while copying text from a component or a regular text box?

 

I'd also like to share this with our product team. Would you mind collecting logs from your machine using this link https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the link with me via private message (go to my profile and click send a message) after uploading it on CC or Dropbox? 

 

Awaiting your response. 

 

Thanks,

Atul_Saini

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