App Freeze when copying text via Ctrl+C

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Running Adobe XD 54 on Windows 10 with a document hosted in cloud

when I try to copy text with Crtl + C it freezes Adobe XD for a minute.

Product performance

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sammyg58118447Correct answer

Inspiring

Seems it only happened while I had a document open once, when I restarted XD it worked fine

Atul_Saini

Legend

Hey sammyg58118447,

Are you still experiencing this issue? If yes, please share the details I mentioned in my previous post so I can proceed with the investigation.

Thanks,

Atul_Saini

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S

sammyg58118447AuthorCorrect answer

Inspiring

Seems it only happened while I had a document open once, when I restarted XD it worked fine

Translate

Atul_Saini

Legend

Hi sammyg58118447,

Sorry for the trouble. This is strange. If you'd allow it, I'll try my best to assist you here.

I have a couple of questions here.

Is it happening with the existing file or with a new one?

Is it happening while copying text from a component or a regular text box?

I'd also like to share this with our product team. Would you mind collecting logs from your machine using this link https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the link with me via private message (go to my profile and click send a message) after uploading it on CC or Dropbox?

Awaiting your response.

Thanks,

Atul_Saini

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