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I
IXS5E7B
Participant
August 26, 2020
Question

Application Not Responding

  • August 26, 2020
  • 1 reply
  • 753 views

Adobe Version: 32.0.22.11

Mac Version: 10.15.6 

My adobe XD keeps showing Application not responding while I was editing.

Initially, I thought it was because I was working on the cloud so I tried to download my working file in the local version but it keeps showing Application not responding after a while and I had to force quit the programme.  It's really frustrating to work on XD especially when my changes do not get saved at all. 

Please advise. Thank you in advance.

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      1 reply

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      August 26, 2020

      Hi there,

       

      Sorry to hear about the trouble. Could you please confirm if it's happening while working on a specific file or multiple files? If it's happening on a specific file, will it be possible for you to share the file with us? If it's happening on multiple files, please try uninstalling the application using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

      Once the app has been uninstalled, please re-install and let us know how it goes.

       

      Regards

      Rishabh

      Z
      Zumrud5C73
      Participant
      November 29, 2020

      HI,

      I have the same problem and I had a lot of work inside. If I update it now, is there chance that I will lose my work? i connect to cloud but it hasn't synced my works

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