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manadirm30620406
Participant
Jul 21, 2020 6:42 AM UTC
Answered

Artboard not showing

Downloaded XD file doesnt show artboards. The same file from same source in sketch format if opened in XD shows some of the artboards. but sketch app opens the sketch file perfectly and show all the artboards. Updated XD, gpu drivers and windows to latest already. Other files are fine. 

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Jul 29, 2020 7:21 PM UTC

Thank you for your patience. I have sent the recovered file in a DM, please check and let us know if it works or if you need any further assistance.

4 replies

Rishabh_Tiwari
Legend
Jul 21, 2020 4:57 PM UTC

Hi there,

 

Sorry to hear about the trouble. We can surely test this on our end, for that we will need a few more details like:

 

  1. The exact version of XD and the Windows build.
  2. Will it be possible for you to share the file with us so that we can test this on our end? If yes, please add the file in the shared cloud storage and you can either share the link here or privately in the DM by clicking on my name.

 

Note: While sending the DM, please add this discussion link in the subject.

 

Regards

Rishabh

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manadirm30620406
Participant
Jul 22, 2020 10:04 AM UTC

DM sent. 

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Rishabh_Tiwari
Legend
Jul 28, 2020 7:13 PM UTC

Sorry for the delay in response. A bug has been logged and we'll share the update as soon as we have it. We'll really appreciate your patience meanwhile.

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