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maninamico
maninamico
Participant
January 13, 2021
Question

Artboard smaller when opening illustrator file in Adobe XD

  • January 13, 2021
  • 3 replies
  • 1538 views

Is anyone else experiencing the same issue? It's pretty standard work for me to open my illustrator file in Adobe XD. It usually opens without a hitch, but this time it's not opening with the right size artboard. I have to manually copy each content from each artboard from illustrator then paste it into Adobe XD. I can tell you this is such a hassle, especially because it's also pasting as a smaller size. My 1920x1080 px screens are coming as 192 x 108 px in Adobe XD. This is totally ridiculous. I just updated all my Adobe programs to the latest patch. It still didn't solve the problem. 

 

Please help me. 

    3 replies

    jackthegiantkiller
    jackthegiantkiller
    Inspiring
    August 28, 2024

    This happening to me as well now, really annoying! I notice that inside Illustrator the person who made these boards inexplicably chose Google Pixel/Pixel 2 Artboard size which says that is 1920x1080, but always always imports at 192x108. If I try to change the artboard to HDTV 1080, it keeps reverting back to the Google preset. This is some sloppy coding, Adobe. FIX PRONTO.

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    August 28, 2024

    @jackthegiantkiller Our team and I have no problem selecting the correct sizes because we know exactly what sizes to pick. Curious why doesn't your team just create the *correct size in Xd versus creating this in Illustrator? 

    *Note: Not sure if you know this, but your question is posted in the Adobe Xd Discussions, not Adobe Illustrator



    Going back to Illustrator, don't try to convert your artboard to an HDTV video size. Instead, go to File - Document Setup - Edit Artboards, and manually enter the size dimesions that you want to resize the artboards. 



    Or Click on the Artboard icon tool, and change the size in the control panel as well

     

     

    m
    jackthegiantkiller
    jackthegiantkiller
    Inspiring
    September 4, 2024

    Appreciate this workaround!

     

    Unfortunately my team is me working with a multinational corporation where there is sometimes inconsistency in the boards they send me, although most are built in Illustrator. Regardless I use XD to move assets over to After Effects, as live type and other elements do not transfer well when importing the Illustrator file directly, a shortcoming Adobe has been avoiding despite 20 years of people asking for this function.

     

    My easiest solution was to copy and paste every frame into a new document with the correct size, and with copy/paste layers on so I could retain the work I had done breaking the frames up for After Effects.

     

    Thanks again for the info!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 20, 2021

    Hi there,

     

    It's been a while we haven't heard back from you. Could you please share if your issue has been resolved? You may try signing out of XD, Creative cloud, restart the machine, and then sign back in and let us know if that helps.

     

    Please update the discussion if you need further assistance from us. We would be happy to help.

     

    Thanks,

    Harshika

      maninamico
      maninamicoAuthor
      Participant
      January 21, 2021

      Hi, I replied to the first comment. Thank you!

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      January 13, 2021

      Hi there,

       

      Sorry to hear about the trouble. We'll need to test this on our end, so could you please share a small video of the workflow and what exactly is happening? We'll also need the version of XD and OS. We'll try our best to help you with it.

       

      Regards

      Rishabh

        maninamico
        maninamicoAuthor
        Participant
        January 21, 2021

        Thank you so much for replying to me. 

         

        Please this was the only way I'm able to share the video with you. 

         

        You can download it here on my Google Drive: http://bit.ly/AdobeXDErrorVid

         

        It's the same even when I copy and paste the content from the Adobe Illustrator artboard to the Adobe XD artboard.

         

        I have Adobe XD Version 36.1.32.5 Creative Cloud Sync 4.3.71.1

        My Macbook has Catalina Version 10.15.7

         

        As far as I know, they're all the latest version.

         

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        January 27, 2021

        Thanks for sharing the video and additional information. Is it possible for you to share this Illustrator file with us so that we can test it at our end? Does that happen with this specific file or all the files?

         

        We will try our best to help.

         

        Thanks,

        Harshika

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