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vd93386997
vd93386997
Participant
November 21, 2021
Question

Artboards not showing up in XD

  • November 21, 2021
  • 1 reply
  • 477 views

My Adobe XD is having problems opening, and when it opens it only shows the grey area, and don't matter what I do, the artboards don't appear.

I have tried to uninstall and reinstall, and erasing the preferences, but nothing seems to be working.

I read that maybe updating the graphic drivers might help, but I'm having troubles with the last macOS update, does anybody know another solution?

 

Thanks for any help.

    This topic has been closed for replies.

    1 reply

    Joely10623436
    Community Expert
    Joely10623436Community Expert
    Community Expert
    November 22, 2021

    What Version of Adobe XD is this? What macOS Update was this?

    is it also with local XD files? what is the Screen/Monitor setup you have?

     

    Questions over questions…

    vd93386997
    vd93386997Author
    Participant
    November 22, 2021

    The Adobe XD version is the latest one (45.1.62). My macOS is Mojave 10.14.6, I tried to update to Monterey 12.0.1, but I was unsuccessful.

     

    I have a Macbook Air (13.3 inch) 2017,  with Intel HD Graphics 6000 1536 MB graphics, and 8 GB 1600 MHz DDR3 of memory.

     

     I tried opening local docs, the ones in the cloud, creating new ones... it freezes for a while while opening them and then it doesn't show any of the artboards.

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