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NaraSilva
Known Participant
October 11, 2021
Question

Auto saves crashing and closing software

  • October 11, 2021
  • 2 replies
  • 423 views

I had 5 crashes already in 2 hours of work today. Windows 10 up to date, 

adobe xd up to date (44.1.12.5) 

- Complex file as always

- my pc is not low of memory.  

PC Specs: AMD RYZEN 7 3700X 4.4GHZ. RAM 32GB. GEFORCE RTX 2070 SUPER WINDFORCE OC 8GB. SSD SAMSUNG 500GB M2 970 EVO PLUS, SSD CRUCIAL MX500 2TB. HDD TOSHIBA X300 4TB.

- Adobe XD is taking up to 30% of memory usage while auto saving. 

- There is no auto save adjustment to be made on adobe XD. 

 

      This topic has been closed for replies.

      2 replies

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      October 12, 2021

      Hi there,

       

      Sorry to hear about the trouble. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and spin dump file by following the steps shared below:

       

      • Launch Task Manager
      • Select the Adobe XD process
      • Right click on the Adobe XD process
      • Select “Create dump file”
      • This will generate a binary file

       

      We're here to help, just need more information.

       

      Regards

      Rishabh

      riascureman
      riascureman
      Inspiring
      October 11, 2021

      Same here, except instead of crashing, XD just freezes up and I can't do anything. It's been doing this for weeks now.

        riascureman
        riascureman
        Inspiring
        October 11, 2021

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