Auto saving to Adobe cloud - cannot open saved documents now

Question

Hello, I was (auto)saving my Adobe XD file into Adobe cloud CloudToLocalMRCUCache and from yesterday I cannot access to documents. It says:

"Sorry, we can't open this document. You don't have permission to open this document.

I'm logged into adobe with our business acount.

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. In case if you have an enterprise license, please contact us directly https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

In case if you have an individual license please check if you are able to open the files from here https://assets.adobe.com/cloud-documents

Regards

Rishabh

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