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smits83518906
Participating Frequently
August 17, 2021
Question

Background blur slows down the usual snappiness of XD

  • August 17, 2021
  • 1 reply
  • 677 views

Hi,

Whenever, I start using background blur/inner shadows like to design glassmorphism sort of UI - XD seems to become slow.

It is responsive - but not as snappy as usual - repeately shows loader of Mac. 

Hardware Details:
Macbook Pro 13" 2019
16GB Ram
Mac OS Big Sur

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 17, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD.
    2. Is this happening on a specific file or multiple files?
    3. Please collect system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    4. Please collect and share spin dump file by following the steps shared here:
    • Launch Activity Monitor
    • Select Adobe XD process (might show as “Not Responding”)
    • Click on the gear in the upper left of the Activity Monitor
    • Select “Spindump”
    • This will generate a text file

     

    Please add both the file to a shared location like Google Drive or DropBox and share the file through DM by clicking on my name.

     

    Regards

    Rishabh

    S
    smits83518906Author
    Participating Frequently
    August 17, 2021

    Hi,

    Thanks for the prompt response. 

    PFB the required details: 

    1. Version: Latest 42.1.22 - but I guess it used to happen in the build before this one as well.

    2. Multiple files where I go for background blur - otherwise I have huge files w/o background blur and they seem to work fine

     

    Regards,
    Smit
    3. Acknowledged - will share 

    3. 

    S
    smits83518906Author
    Participating Frequently
    August 18, 2021

    @Rishabh_Tiwari 

    Please acknowledge the reciept of the requested log files and let me know if you need anything else.

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