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SBP Creative
Participant
Nov 19, 2020 7:58 PM UTC
Answered

Backwards compatibility for files is a must have feature for XD

So some of my team have upgraded to the latest version of XD. I now can't open any of the files on my Mac as it can't upgrade to a newer OS. I don't see why I should have to buy a new Mac when the one i've got is working perfectly well. This is a very blinkered approach by Adobe.  

 

 

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      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      Nov 19, 2020 9:15 PM UTC

      Hi there,

       

      Sorry to hear about the trouble. Could you please confirm the version of XD and macOS as I am not sure if you are unable to upgrade to the latest version of XD because of the older OS version or if there are any technical issues? In case if you just want to have an option to open a file created in a newer version on an older version of XD, I am afraid, we don't have an option for that. The reason for not having this option has been shared by the engineering team here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/37707118-document-forward-compatibility

       

      Let us know if there is anything else you need help with.

       

      Regards

      Rishabh

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      5 replies

      mj5001
      Participant
      Jan 28, 2022 7:19 PM UTC

      The Answer given is just complete nonsense. This is really challenging for so many it's a terrible strategy.

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        SBP CreativeAuthor
        Participant
        Dec 2, 2020 8:31 AM UTC

        This is incredibly short sighted given the current situation where we have team members working form home on Macs that cant nessecarily upgrade to the latest OS. We'll be moving back to Sketch where we can all access the files. You shouls at least give users the option to open 'newer' files with a warning of possible feature loss in teh same way you do with Illustrator.  It's commercial suiciude what you're doing.

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          SBP CreativeAuthor
          Participant
          Nov 19, 2020 9:51 PM UTC

          Read the response on the link - not really an explanation. You can do it with Illustrator and Photoshop and indesign. 

          We'll have to stop using XD as I don't intend upgrading £1000s of Macs just so we can use one programme. Can the other users in the team go back to the earlier version of the App?

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            SBP CreativeAuthor
            Participant
            Nov 19, 2020 9:46 PM UTC

            XD 33.1.12

            Mac OS 10.13.6.

            I'm on a Mid 2011 iMac 27in with upgraded SSD 

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            Rishabh_Tiwari
            Rishabh_TiwariCorrect answer
            Legend
            Nov 19, 2020 9:15 PM UTC

            Hi there,

             

            Sorry to hear about the trouble. Could you please confirm the version of XD and macOS as I am not sure if you are unable to upgrade to the latest version of XD because of the older OS version or if there are any technical issues? In case if you just want to have an option to open a file created in a newer version on an older version of XD, I am afraid, we don't have an option for that. The reason for not having this option has been shared by the engineering team here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/37707118-document-forward-compatibility

             

            Let us know if there is anything else you need help with.

             

            Regards

            Rishabh

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