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Juraj87
Participant
Jun 9, 2021 12:24 PM UTC
Answered

Bad graphics rendering through shared link

There was a problem with a design when I shared a link to my colleague. On one screen was the menu not OK on his laptop. It is not the first time such a problem appeared. What is the problem?

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    Spas K.
    Spas K.Correct answer
    Community Expert
    Jun 9, 2021 3:49 PM UTC

    It's a complex issue, discussed in a number of threads, but I'm not sure there is a known fix. The problem seems to appear randomly when viewing the prototype on different browsers and on different machines. I believe some user said if you change the zoom level it goes away (for example not @ 100%, but 99%). 

     

    Tell them to try a different browser or change the zoom level of the prototype. I know it's not ideal, but that's the "workaround" until we find another solution or Adobe fixes it somehow.

     

    I've personally never encountered it, even after users have sent me links to prototypes that are supposed to be broken - I've always seen them okay on my machine. 

     

    You can check out this and this threads for similar discussions.

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    6 replies

    Spas K.
    Community Expert
    Spas K.Community ExpertCorrect answer
    Community Expert
    Jun 9, 2021 3:49 PM UTC

    It's a complex issue, discussed in a number of threads, but I'm not sure there is a known fix. The problem seems to appear randomly when viewing the prototype on different browsers and on different machines. I believe some user said if you change the zoom level it goes away (for example not @ 100%, but 99%). 

     

    Tell them to try a different browser or change the zoom level of the prototype. I know it's not ideal, but that's the "workaround" until we find another solution or Adobe fixes it somehow.

     

    I've personally never encountered it, even after users have sent me links to prototypes that are supposed to be broken - I've always seen them okay on my machine. 

     

    You can check out this and this threads for similar discussions.

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      Juraj87Author
      Participant
      Jun 10, 2021 8:27 AM UTC

      thank you very much, the zoom level helped! 

      it is not fixing the bug but at least I have some solution

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Jun 9, 2021 3:28 PM UTC

      Hi Juraj,

       

      Sorry to hear about the trouble. Please share a few more details like:

       

      1. The version of XD.
      2. A screenshot of how the design looks in XD and on the browser?
      3. Have you tested on a different browser? If yes, was there any improvement?
      4. Will it be possible for you to share the link with us? If yes, please share the link through DM by clicking on my name.

       

      Regards

      Rishabh

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      Juraj87Author
      Participant
      Jun 10, 2021 8:07 AM UTC

      Hi Rishabh,

       

      1. it was the latest version, I have XD always up to date.

      2. this is screenshot from XD

      and this is a screenshot my colleague sent me

      3. yes we tested it on google chrome, firefox and opera with the same result, no improvement

      4. yes I can share the link

       

      Thank you and best regards,

       

      Juraj

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      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      Jun 9, 2021 3:25 PM UTC

      Did you use the same color profile for displays?

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      Juraj87Author
      Participant
      Jun 10, 2021 8:12 AM UTC

      I am not sure that this is the issue because the same color was used in footer and there it was OK.

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